Christie Patton

• (26 years)
• Supervised service operations, ensuring compliance with safety regulations and policies.
• Resolved customer inquiries and complaints, improving overall satisfaction levels through effective communication.
• Collaborated with management to develop strategic initiatives aimed at improving service quality and efficiency.
• Assisted with training and development of team members.
• Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
• Managed daily operations of the service department, maintaining a high level of organization and productivity.
• Updated job knowledge by attending workshops, training sessions and educational opportunities.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Coordinated staff schedules and training programs for optimal team performance.
• Implemented inventory control measures to maintain supply levels and reduce waste.
• Resolved guest inquiries and complaints promptly, fostering positive customer experiences.
• Processed invoices and payment requests, ensuring accuracy and compliance with company policies.

• Managed hotel reservation systems to optimize guest bookings and maximize occupancy rates.
• Analyzed booking patterns to forecast demand and adjust pricing strategies accordingly.
• Collaborated with sales and marketing teams to promote packages, driving increased revenue through targeted campaigns.
• Resolved guest inquiries and complaints related to reservations, enhancing overall customer satisfaction levels.
• Oversaw the integration of new reservation software, improving operational efficiency across departments.

• Processed invoices and managed accounts payable to ensure timely payments.
• Responded to vendor inquiries regarding payments and account discrepancies promptly.
• Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
• Assisted in the preparation of monthly financial statements for timely and accurate reporting to management.
• Improved cash flow management by closely monitoring accounts receivable, ensuring prompt collection of outstanding balances.
• Contributed to the development of a positive work environment, fostering strong relationships with colleagues and supervisors.

I enjoyed this job so much I went back from 12/2001 to 04/2009, working part time/weekends.