Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Christie Paulson

Berthoud,CO

Summary

With a proven track record at United Airlines, I excel in delivering exceptional customer service and mastering reservation software, showcasing my strong work ethic and hospitality service expertise. My ability to foster customer loyalty and enhance team collaboration has significantly improved service standards and guest experiences.

Personable and adaptable individual with knack for delivering exceptional customer service and creating memorable dining experiences. Possesses strong understanding of menu offerings and food handling protocols, along with solid multitasking and communication skills. Able to contribute to positive dining atmosphere and ensure guest satisfaction. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

14
14
years of professional experience

Work History

Server

Cracker Barrel
07.2002 - 10.2003
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Server

Waffle House
01.1998 - 12.1999
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

International Reservation Sales Agent

United Airlines
03.1990 - 06.1993
  • Enhanced teamwork, collaborating closely with colleagues to ensure smooth operations and optimal guest experiences.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Contributed to a positive work environment, effectively communicating with team members and management to address concerns or share success stories.
  • Boosted customer satisfaction by efficiently managing reservation inquiries and accurately booking travel arrangements.
  • Assisted with cross-training efforts among team members to enhance overall department performance and knowledge sharing opportunities.
  • Improved accuracy of reservations data entry by consistently reviewing information for errors or inconsistencies before finalizing bookings.
  • Maintained high-quality service standards by swiftly resolving guest issues and addressing special requests.
  • Utilized analytical skills to track performance metrics related to call volume, conversion rates, and guest satisfaction scores for continuous improvement efforts.
  • Maximized efficiency in handling high call volume, ensuring each guest received prompt attention while maintaining accuracy in reservations.
  • Demonstrated adaptability in learning new technologies, quickly mastering reservation software updates as needed for continued success in the role.
  • Fostered customer loyalty by providing consistent follow-up after reservation completion, ensuring satisfaction and addressing any outstanding issues.
  • Ensured timely responses to guest inquiries via phone, email, or online chat platforms, providing exceptional customer service throughout each interaction.
  • Developed strong product knowledge about hotel offerings, amenities, local attractions, enabling personalized recommendations based on guest preferences.
  • Minimized cancellations by proactively addressing potential concerns during the reservation process and reinforcing the value of booked servicespackages.
  • Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Provided customers with information about availability and pricing.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.

Education

None - Medical Receptionist

Southern Oregon College
Ashland, OR

High School Diploma - General Studies

Stadium High School
Tacoma, WA
06.1971

Skills

  • Strong work ethic
  • Exceptional customer service
  • Professional appearance

  • Team member support

Timeline

Server

Cracker Barrel
07.2002 - 10.2003

Server

Waffle House
01.1998 - 12.1999

International Reservation Sales Agent

United Airlines
03.1990 - 06.1993

None - Medical Receptionist

Southern Oregon College

High School Diploma - General Studies

Stadium High School

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Christie Paulson