Christie Prigg
Cedar Hill,Texas
Summary
Personable and dedicated Customer Service Representative with extensive experience in Customer care industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Audio Panel
Manger, Nielsen
Arlington, TX
03.2017 - Current
- Managed time efficiently in order to complete all tasks within deadlines.
- Learned and adapted quickly to new technology and software applications.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Applied effective time management techniques to meet tight deadlines.
- Worked effectively in fast-paced environments.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Cultivated interpersonal skills by building positive relationships with others.
Maintenance Scheduling Support Specialist
Southwest Airlines
05.2016 - 03.2017
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
- Researched and identified solutions to technical problems.
- Generated reports to track performance and analyze trends.
- Monitored system performance to identify potential issues.
- Developed and implemented preventive maintenance procedures.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Operations Supervisor
Maximus
Irving, Texas
09.2014 - 05.2016
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Managed and motivated employees to be productive and engaged in work.
Education
Page 2 -
Wayland baptist UNIVERISTY
Skills
Skills & Abilities
- I have 15 years’ experience with engaging with customer service through direct client engagement Over six years Learning and Development Training and Quality Manager Production Supervisor for over 10 years Serving our country in the US Army for 8 years
- Staff Training
- Customer Service
- Workflow Optimization
- Performance Monitoring
- Goal Setting
- Planning and Implementation
- Team Leadership
- Maintaining Compliance
- Staff Training and Development
- Problem-Solving
- Policies and Procedures Implementation
- Process Improvement Strategies
- Solutions Development
- Decision Making
- Contract Review and Recommendations
- Performance Reporting
- Focus and Follow-Through
- Hiring and Onboarding
- Problem Anticipation and Resolution
- Performance Assessment
- Employee Motivation
- Quality Assurance
- Management Team Building
- Staff Development
- Assignment Delegation
- Process Improvements
- Performance Evaluation and Monitoring
- Customer Service Management
Timeline
Audio Panel
Manger, Nielsen
03.2017 - Current
Maintenance Scheduling Support Specialist
Southwest Airlines
05.2016 - 03.2017
Operations Supervisor
Maximus
09.2014 - 05.2016
Page 2 -
Wayland baptist UNIVERISTY
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