Christie Quinn

Classes/Training:

• April 2022 – Completed certification for AZ-900 Microsoft Azure Fundamentals.
• January 2022 - Earned my Certificate of Completion for Become an Agile Project Manager.

Key responsibilities, accomplishments:

• Focused on building critical features up front in order to identify constraints and technical challenges.
• Managed and motivated project teams to promote collaboration and keep members on-task and productive.
• Identified innovative and automated approaches to routine tasks, making suggestions that were widely received.
• Designed, developed and integrated software solutions based on business requirements and objectives.
• Identified issues, analyzed information and provided solutions to problems.

Primary responsibilities, accomplishments:

• Piloted Chief Product Owner role for Commercial Rewrite initiatives and managed 10 different scrum teams.
• Attended planning meetings and pre-demos for multiple scrum teams and provided feedback on ways to improve agile conversations and sprint preparedness.
• Established department wide best practices for all teams to follow.
• Established a process for dependency tracking within Azure using blockers and researched tools like AnyConnect to determine whether they could help track external dependencies between Azure and JIRA.
• Conducted weekly mentor meetings with scrum teams to provide guidance on backlog decomposition.
• Responsible for representing all teams and reporting overall specifics to management and above.
• Managed all team backlogs, mentoring new Product Owners for best practice standards.
• Owned and prioritized product backlog for entire Commercial Rewrite initiative.
• Focused on building critical features up front in order to identify constraints and technical challenges.
• Converted project specifications into drawings and other materials that would be used to create product.
• Identified issues, analyzed information and provided solutions to problems.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Created plans and communicated deadlines to complete projects on time.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Proven successful working within tight deadlines and fast-paced atmosphere.
• Collaborated with team members to achieve target results.

Classes/Training:

• January 2015: Selected to attend Leadership Colloquium @ University of Mary Washington
• March 2012 CSPO certification (Lithespeed)
• September 2010 - Completed Version 1 training for Agile and Product Owner
• Completed Introduction to Agile (SCRUM) class as the corporation transitioned from Waterfall to Agile Methodologies.

Primary responsibilities, accomplishments:

• Owned and prioritized product backlog.
• Collaborated with development team on a number of Enterprise services and tasks.
• Suggested enhancements to product design that would improve user experience.
• Brainstormed with peers and other members of design team to determine enhancements and product features.
• Converted project specifications into drawings and other materials that would be used to create product.
• Contacted proper stakeholders to share changes to project scope and timelines.
• Demonstrated my abilities to provide estimates using a variety of agile techniques such as story pointing, task hours as well as simple t-shirt estimates.
• Created detailed ESF estimates and cost benefit analysis for a number of rewrite initiatives.
• Worked closed with cross-functional and/or dependent teams to meet deliverables.
• Experienced with using a number of tools to compliment my job roles over the years which include Azure, Quantum Metrics, Adobe, Fiddler, etc.
• Demonstrate several complex areas of functionality that I had worked on to multiple teams including stakeholders.

Primary responsibilities, accomplishments:

• Gathered requirements and performed gap analysis through design workshops with users.
• Defined business goals to determine systems requirements.
• Resolved malfunctions with systems and programs through troubleshooting.
• Assessed, defined and document scope of projects.
• Supported system developers by creating system models, diagrams, and charts.
• Conducted meetings with junior analyst to discuss program specifications, process models and more.

Primary responsibilities, accomplishments:

• Obtained P&C license in 6 states.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues and needs.
• Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.