CHRISTIE CULBERSON
Starkville,MS
Summary
Seasoned office manager, offering a dynamic career in successfully managing the operations of challenging, fast-paced offices. Leveraging practiced policy development and people management skills to coordinate cross-departmental relations that ultimately drive the attainment of defined corporate objectives.
Overview
14
14
years of professional experience
Work History
Office Manager
Unknown
03.2021 - Current
- Direct regional administrative duties, exemplifying professionalism and leadership to advance organizational goals
- Execute accounts payable, receivable, payroll management, invoicing and collections processes while building robust relationships with over 50 vendors and 85 employees
- Validate attendance, hours worked, and employee benefits for accurate payroll submissions, addressing employee queries and maintaining confidentiality in payroll processes
- Maintain 40 comprehensive personnel records, coordinate business events, new hire onboarding, and adeptly utilize Excel and PowerPoint for impactful financial reporting and presentations
Administrative Assistant
Mississippi State University
Starkville, MS
02.2020 - 03.2021
- Orchestrated interview schedules, coordinated conferences, and efficiently managed administrator's calendar
- Prepared, completed, and reviewed essential reports, letters, correspondence, and documents vital for smooth office operations
- Managed department's phone system to handle 30 plus inbound and outbound calls effectively and efficiently a day
- Collaborate with vendors to order supplies, maintain purchase order inventory, processing requisitions, invoices, and billing statements
- Adapted to dynamic organizational needs by working with external departments during personnel absences, high workloads, and high-risk projects
Customer Service Manager/ Executive Administrative Assistant
Starkville Utilities
Starkville, MS
12.2018 - 01.2020
- Developed and executed strategic internal communications, reports, and presentations, utilizing data analytics to empower the executive team's decision-making processes
- Supported General Manager in overseeing and planning monthly budget, utilizing financial software to optimize cost-saving initiatives
- Cultivated and maintained partnerships with on-site contractors, landlords, and a diverse customer base, fostering positive business relationships
- Collaborated with 100 plus customers to address inquiries, provide tailored recommendations, and swiftly resolve billing discrepancies, ensuring customer satisfaction
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
Administrative Assistant
Mississippi State University
Starkville, MS
05.2017 - 11.2018
- Welcomed visitors, assessed their needs, and guided them to designated areas to ensure a positive initial experience
- Managed a multitude of email communications and correspondence to streamline information flow and optimize office procedures
- Enhanced team efficiency by maintaining inventory control and ensuring adequate supply levels
- Orchestrated 5 meetings weekly, conferences, and conference calls to support seamless business operations and foster collaboration in support of university president
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Administrative Assistant
Starkville School District
Starkville, MS
09.2010 - 04.2017
- Identified and recommended process improvements to enhance accuracy, efficiency, and responsiveness within the Customer Service department
- Responsible for managing inventory and fixed assets, including handling transfers, acquisitions, and deletions
- Successfully managed office inventory by restocking supplies and efficiently placing purchase orders to maintain optimal stock levels
- Performed general office duties, including answering multi-line phones, routing calls, and greeting 25 or more visitors daily
- Provided essential logistical support for programs, meetings, and events, including room reservations, agenda preparation, and calendar maintenance
Skills
- Detailed-oriented
- Decision - making
- Time management
- Problem solving
- Customer service
- Conflict resolution
- Multitasking
- Teamwork
- Communication skills
Timeline
Office Manager
Unknown
03.2021 - Current
Administrative Assistant
Mississippi State University
02.2020 - 03.2021
Customer Service Manager/ Executive Administrative Assistant
Starkville Utilities
12.2018 - 01.2020
Administrative Assistant
Mississippi State University
05.2017 - 11.2018
Administrative Assistant
Starkville School District
09.2010 - 04.2017
Similar Profiles
LAKESHA BAILEYLAKESHA BAILEY
Project Manager at UnknownProject Manager at Unknown
Peter CangePeter Cange
Laborer at UnknownLaborer at Unknown
Reema BegueReema Begue
Travel Consultant at UnknownTravel Consultant at Unknown