Christie Schmelz

-Highly organized, resourceful and forward thinking leader.

-Goal oriented professional well versed in operational practices and regulatory requirements.

-Skillfully use relationship building talents and diplomatic communication style to forge long lasting connections.

-Providing individualized, developmentally appropriate education and care that is mindful of caring and educating the whole child throughout all ages and stages.

-Demonstrating exemplary parent/provider communication and relationship building using open, honest communication.

-Maintaining a dependable, trustworthy environment to support families.

-Responsible for training all new closers. Created and carried out new hire training manuel to get employees up to speed more quickly.

-Ensured accuracy of hazard insurance, title commitment, underwriting and closing conditions, appraisal and up front applications.

-Gained knowledge of mortgage process through general underwriting, HUD-1 review, product & pricing guidelines.

• Managed a mortgage closing staff of 12 individuals.
• Improved team efficiency by streamlining processes and implementing time-saving strategies.
• Oversaw daily operations within the department, ensuring seamless workflow management and timely completion of tasks.

• Managed a 350 commercial loan portfolio which required insurance coverage in conformity with investor and company regulations annually.
• Worked closely with IT as the lead specialist to transfer all paper files to a new paperless system,.
• Participated in a leadership role on three committees; Employee Feedback Committee, Insurance New Hire Training Task Force and Team Building Committee.

• Contributed to overall company growth through diligent work ethic, consistent achievement of performance goals, and commitment to professional development opportunities within the field.
• Collaborated with underwriters and processors to resolve any discrepancies in loan documentation prior to closing.
• Reduced turnaround time for loan approvals, ensuring timely disbursement of funds to clients.
• Coordinated seamless communication between multiple departments within the organization, streamlining workflow processes for more efficient operations.