Summary
Overview
Work History
Education
Skills
Volunteer Work
Timeline
Generic

CHRISTIE SCHOENING

Avoca,IA

Summary

Personable Customer Service Associate dedicated to providing the highest level of customer service. Outgoing, and efficient with the capacity to multi-task.

Overview

21
21
years of professional experience

Work History

General Warehouse Laborer

Midwest Manufacturing
03.2014 - Current

• Assemble stock and custom interior and exterior doors according to specification

• Use a variety of tools including chop saw, hand power tools, staple guns, caulking guns, and measuring tape

• Follow all safety procedures and report workplace hazards

• Inspect and check quality of each door to make sure it meets customer expectations and satisfaction

• Daily organization and restocking of work station

• Work in other areas of the plant when extra help is needed

• Train new employees in various areas of the plant, emphasizing product quality and safety

• Work in conditions that include excessive dust and fiberglass, loud noise, heat, and cold

Pet Bather

Petsmart
09.2013 - 03.2014


• Assist groomers in nail trims, bathing and drying dogs, and cleaning kennels

• Maintain a clean, organized work environment by sweeping, dusting, disinfecting, and proper care of grooming tools

• Use a variety of equipment including Dremel power tools, industrial dryers, and electric clippers

  • Schedule appointments over the phone and in-person, while recommending the best services and products based on pet parent's budget, the animal's condition, and comfortability of pet in a grooming salon.
  • Assist out on the floor with inventory, answering customer questions, bagging crickets, and straightening displays and end caps.

Customer Sales Associate

CD Tradepost
09.2013 - 12.2013
  • Assist customers in locating and purchasing dvds, cds, video games, and gaming systems
  • Work with other CD Tradepost locations (both local and nationwide) in shipping and receiving customer orders
  • Test video game systems and ipods for quality and playability
  • Compile weekly and monthly inventory of merchandise
  • Operate cash register for purchases, returns, and trade-ins
  • Perform opening and closing store duties in accordance to corporate standards
  • Set up and maintain store displays
  • Organize movies, music, and game shelves in alphabetical order by genre
  • Inform customers of special promotions
  • Run daily deposit to the bank each morning

Retail Associate

Shop Goodwill
04.2013 - 08.2013
  • Photograph and post auction items on Shop Goodwill website using descriptive photos, details, and easy-to-read font (25-30 postings per day)
  • Answer questions and assist customers with their purchases via phone and email
  • Package and box sold items for shipping
  • Process returns
  • Organize and maintain warehouse floor/shelf space for incoming and outgoing items
  • Test and examine electronics for quality and to determine whether or not item is in working condition

Server

McFoster's Natural Kind Cafe
03.2008 - 08.2013
  • Take customer's orders and wait tables. This includes large parties of approximately 50 people. Assist customers with special dietary restrictions by recommending food items to avoid allergic reactions. Receive orders via telephone and assist customers with to-go orders.
  • Make various health drinks and assist bar tender when necessary.
  • Operate cash register, make change and process credit card payments.
  • Take reservations for large dinner parties and business meetings.
  • Complete restaurant opening and closing procedures/duties. Provide orientation training to new employees.
  • Work with restaurant owner and employees in writing up weekly schedule

Customer Service Associate/Warehouse Attendant

Goodwill Industries
10.2011 - 04.2013
  • Assist customers in purchases, returns, and general store questions
  • Train new employees at cash register, out on the sales floor, and responsibilities of opening and closing store
  • Set up seasonal store displays
  • Organize merchandise for maximum visibility
  • Keep the sales floor clean and organized
  • Keyholder responsible for opening and closing store, completing daily paperwork, and placing new goods orders
  • Sort and process donated goods, as well as use pallet jack to load and unload boxes and furniture, and assist customers at donation door

Customer Service Associate

Far East Treasures
06.2007 - 03.2008
  • Compiled monthly inventory reports and assisted retail customers in locating merchandise. Completed sales transactions in-store and over the phone
  • Managed sales returns and exchanges by operating cash register and credit card machine.
  • Restocked and priced floor items. Put together bamboo displays.
  • Responsible for opening and closing the store
  • Provided sales training to new employees.
  • Followed store safety and legal procedures when selling display knives, swords, and throwing stars

Server

Minden Bowl and Cafe
09.2004 - 06.2007
  • Take customer's orders and wait tables, including large parties of approximately 25 people.
  • Take to-go orders over the telephone.
  • Assist cooks in preparing various food items.
  • Scheduled reservations (walk-in and over phone) for dinner parties and bowling teams.
  • Assisted bowling customers with shoes, resetting lanes and clearing tables.
  • Used cash register and credit card machines to complete customer purchases.
  • Responsible for restaurant and bowling alley opening and closing procedures/duties.
  • Provided new employee training.

Education

Welding Certificate -

Iowa Western Community College
Council Bluffs, IA
05.2018

Associate of Science - Environmental Science/Biology

Iowa Western Community College
Council Bluffs, IA
01.2010

High School Diploma - undefined

Tri-Center High School
Neola, IA
01.2007

Skills

  • Employee scheduling
  • Cash handling accuracy
  • Shop planning and design
  • Excellent multi-tasker
  • CPR and First Aid Certified (from 2012-2015)
  • Strong communication skills
  • Personnel training and development
  • Shipping and receiving
  • Use of compassion and understanding with customers in even the most challenging situations
  • Teamwork and team building

Volunteer Work

Desoto National Wildlife Refuge - September 2016 -2017


• Maintenance and regular inspection of refuge fences, barriers, trail cams, and habitat structures

• Educate public through visual presentations on refuge history, habitat, and local flora and fauna

• Assist in fundraisers and special events

• Participate in seasonal wildlife population counts for scientific studies


Nebraska Wildlife Rehab - January 2012 - 2017


• Assist in triage of orphaned, injured, and diseased wildlife

• Administer medication and appropriate treatment to animals

• Educate public on local species and resolving wildlife conflicts

• Assemble, inspect, and repair cages and habitats

• Participate in fundraising, animal releases, and special events

Timeline

General Warehouse Laborer

Midwest Manufacturing
03.2014 - Current

Pet Bather

Petsmart
09.2013 - 03.2014

Customer Sales Associate

CD Tradepost
09.2013 - 12.2013

Retail Associate

Shop Goodwill
04.2013 - 08.2013

Customer Service Associate/Warehouse Attendant

Goodwill Industries
10.2011 - 04.2013

Server

McFoster's Natural Kind Cafe
03.2008 - 08.2013

Customer Service Associate

Far East Treasures
06.2007 - 03.2008

Server

Minden Bowl and Cafe
09.2004 - 06.2007

Associate of Science - Environmental Science/Biology

Iowa Western Community College

High School Diploma - undefined

Tri-Center High School

Welding Certificate -

Iowa Western Community College
CHRISTIE SCHOENING