Summary
Overview
Work History
Education
Skills
References
Accomplishments
Timeline
Generic

Christie Sims

Canyon,TX

Summary

To never be afraid to set goals for yourself, and never stop reaching for greatness. I am a women with strong Christian values. Reliable Manager skilled at coordinating supplies, records and schedules to keep office teams on-task and ready for daily demands. Proficient in using diverse software to produce professional spreadsheets, reports and correspondence. Positive, upbeat and service-oriented attitude toward completing tasks. Efficient Office Assistant with 10 years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes. Polite and attentive customer service offering excellent customer service, organization and time management skills. Skilled in coordinating invoicing and billing activities. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

23
23
years of professional experience

Work History

Customer Care Manager

Street Volkswagen of Amarillo
Amarillo, TX
07.2020 - 08.2023
  • Actively participated in team meetings to discuss current projects or initiatives.
  • Reduced process lags and trained 7 employees on product knowledge and sales techniques while managing staff to ensure optimal productivity.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Reviewed employee timecards for accuracy and approved payroll submissions accordingly.
  • Managed 7 employees.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Organized staff schedules to maximize efficiency while minimizing labor costs.
  • Resolved customer complaints in a professional manner.

Picking and Recieving

Target
Amarillo, TX
09.2019 - 04.2021
  • Operated computers to access information related to shipping activities.
  • Checked customer orders, labeling and documentation prior to shipment to avoid delays.
  • Prepared packages for shipping and determined most economical shipping methods.

Traing Coordnator

Walmart
Amarillo, TX
12.2016 - 06.2019
  • Managed training calendars to inform participants of upcoming training session topics and dates.
  • Provided ongoing support to internal customers throughout the entire training process.
  • Monitored daily sales figures to track trends in customer buying behavior.
  • Assisted Human Resources in recruiting qualified candidates for open positions within the Department.
  • Followed safety protocols and company processes and procedures.
  • Conducted regular performance reviews to monitor progress of individual employees.
  • Balanced workloads to meet targets without overtaxing employees.
  • Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.

PT Office Assistant

City Of Clarendon
Clarendon, TX
07.2015 - 06.2017
  • Process bills, filing, answer phones, and all basic office duties.
  • Greeted visitors or callers to handle questions or direct to appropriate staff.

3rd Key holder

Claire's Boutique
Ponca City, Oklahoma
12.2013 - 05.2014
  • Mainly opened the store, paperwork, pierced ears, and checked in stock.

American Quarter Horse Association
01.2001 - 01.2003

Sterling, Inc.
08.2008
  • Handle all the shipping and receiving of repairs that are sent out and received, do daily alerts on special orders, file paperwork, help set up the store cases in the morning and all special events
  • I would also help with customers when we were short handed.

Education

Physical Therapy Assistant -

Amarillo College
01.2004

Interior Design -

TSTC Amarillo
01.1997

Hedley CISD
01.1994

Skills

  • Hard working
  • Fast learner
  • Flexible and versatile
  • Excellent team building skills
  • Honest and have strong values
  • Computer Office
  • MicroSoft Word Office
  • Management/Supervisor
  • Customer Service/Reception
  • 10-Key
  • Scheduling and Appointment setting
  • Billing
  • Word
  • Assistant Manager
  • Keyboarding
  • 10-key
  • Office Machines
  • Word Office Skill
  • Scheduling
  • Some power point
  • Cashier and register
  • Money handling
  • New Employee Orientation
  • Mail Handling
  • Customer Relationship Management (CRM)
  • Lead Generation
  • Team Leadership

References

  • Sharon Braddock, Office, 806-874-3438
  • Mary Garrett, Assistant Manager, 806-570-2426

Accomplishments

their LE and ECC for Street Volkswagen of Amarillo in helping the United Way of Amarillo and Canyon for their non-profits, got to travel and do training and learning for them.

Timeline

Customer Care Manager

Street Volkswagen of Amarillo
07.2020 - 08.2023

Picking and Recieving

Target
09.2019 - 04.2021

Traing Coordnator

Walmart
12.2016 - 06.2019

PT Office Assistant

City Of Clarendon
07.2015 - 06.2017

3rd Key holder

Claire's Boutique
12.2013 - 05.2014

Sterling, Inc.
08.2008

American Quarter Horse Association
01.2001 - 01.2003

Physical Therapy Assistant -

Amarillo College

Interior Design -

TSTC Amarillo

Hedley CISD
Christie Sims