CHRISTIE SMITH

Manager of Operations

Wander LLC. Harrisonburg Travel Center

01.2015 - Current

Accomplished multiple tasks within established timeframes.
Onboarded new employees with training and new hire documentation.
Cross-trained existing employees to maximize team agility and performance.
Maximized performance by monitoring daily activities and mentoring team members.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Developed and maintained relationships with customers and suppliers through account development.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Established and updated work schedules to account for changing staff levels and expected workloads.
Daily orders recieving and placing
Assiting customers with purchasing needs.
Checking & filling out shift paperwork.
Checking and data entry of end of day paperwork for each shift.
Figuring out deposits for 5 different accounts daily and taking money to the bank.
Paying all the bills and vendors for the buisness.
figuring out the amount of the utilities such as water, 3 differnet electric bills to the other 3 business that share the property.
Billing out the bills to the otherr business for reinbursment.
Over seeing all aspects of the business such as but not limited to { business licence, monthly sales reported to accountants for monthly meals tax, monthly state taxes, workmenscopm audits and resummit to calculate amount workmenscop cost the business, pay taxes, summit employees hours to accountants for payroll, pay the insurance for business, pay insurance for employees }
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
Partnered with vendors and suppliers to effectively manage and budget.
Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
Reviewed shift reports to understand current numbers and trends.
Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
Delegated daily tasks to employees, streamlining daily progress and efficiency.
Assisted in recruiting, hiring and training of team members.
Trained new employees on proper protocols and customer service standards.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Supervised 10 plus employees on 3 shifts, overseeing efficiency of all duties from helping customers and preparingfoods.
Maintained cleanliness and organization of store workspace, working closely with employees to systemize
Promoted positive customer experience through day-to-day supervision and management of convince store.
Interviewed and hired strong candidates for team openings.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
Drafted invoices for completed work.
Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
Scheduled employees for 3 different shifts for 24 hours business, taking into account customer traffic and employee strengths.
Monitored over 10 plus employees' day-to-day activities and made plans to rectify issues resulting in the best team work.
Communicated with staff, encourage highest quality of service.
Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Upheld great standards of leadership for employees, consistently leading by example for best-in-class convince store work.
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Eased team transitions and new employee orientation through effective training and development.
Reported issues to higher management with great detail, resulting in fixing the issue or repairing of equipment.
Studied latest trends to add new merchandise to product lineup, improving sales revenues .
Maintained cleanliness and organization of store workspace, working closely with employees to systemize tasks.
Promoted positive customer experience through day-to-day supervision and management of convince store.

Overview

Work History

Manager of Operations

Manager of Operations

Education

Required

GED -

Skills

Timeline

Manager of Operations

Manager of Operations

Required

GED -

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