Christie Smith
Summary
Professional Front Office Specialist with robust background in managing front office operations and ensuring seamless communication between departments. Skilled in team collaboration, conflict resolution, and maintaining high standards of customer service. Strong focus on adapting to dynamic environments and driving impactful results. Known for reliability, efficiency, and proactive approach to problem-solving.
Overview
23
23
years of professional experience
Work History
Front Office Lead
The Core Institute
06.2023 - Current
- Demonstrated strong leadership skills by mentoring junior staff members on proper procedures and etiquette for dealing with customers.
- Oversaw daily front office operations, delegating tasks as necessary to maintain an efficient workflow.
- Managed financial transactions accurately, balancing cash drawers daily to prevent discrepancies or errors in accounting records.
- Handled sensitive client information discretely, adhering to strict confidentiality protocols at all times.
- Working with patients, reviewing concerns, medical history and getting vitals prior to procedures.
Private Care Provider
Kenneth Stiving
08.2020 - 02.2023
- In-home care
- Bed bound patient
- Organize meds
- Meal prep
- Light therapy concerning movement with legs and arms to help rehabilitate
- Wound care
Human Resources Manager
Ken's Tire and Auto, LLC
05.2002 - 09.2020
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Ordered and Stocked all supplies and parts
Private Care Provider
Charles Thomas
07.2013 - 10.2019
- In-home care
- Organize meds
- Wound care
- Light cleaning
- Meal prep
- Patient was bed-bound
Office Manager
Alicia Acevedo, MD
05.2005 - 07.2013
- Responsible for managing the office
- Scheduling
- Insurance verification
- Blood draws
- Injections
- Wound care
- General patient care
- Supply orders
Education
medical assistant -
Carrington College
Phoenix, AZ05.2005
Skills
- Medical Assistant
- Blood Draws
- Injections
- Vitals
- Wound Care
- Manager Skills
- Supply Orders
- Payroll
- Billing
- Patient care
- Financial transactions
- Task delegation
- Confidentiality practices
- Customer service
- Scheduling appointments
- Inventory management
- Employee training
Timeline
Front Office Lead
The Core Institute
06.2023 - Current
Private Care Provider
Kenneth Stiving
08.2020 - 02.2023
Private Care Provider
Charles Thomas
07.2013 - 10.2019
Office Manager
Alicia Acevedo, MD
05.2005 - 07.2013
Human Resources Manager
Ken's Tire and Auto, LLC
05.2002 - 09.2020
medical assistant -
Carrington College
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