Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Christie Sosa

Miramar,FL

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

11
11
years of professional experience

Work History

Manager/Surgery Scheduling Coordinator

NEW LIFE OB/GYN
06.2021 - Current
  • Getting in touch with patients after being seen with the Doctor to coordinate surgery
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Answering phone calls and email as well as common questions about surgical time, appointments and instructions
  • Preparing patients' bills and sending them to the specific insurance company
  • Assisting patients with their documents such as pre-op medical clearance
  • Scheduling patients' appointments and surgeries, sending reminders to patients, and scheduling emergency and add-ons surgeries
  • Providing patients with pre-op and post-op instructions
  • Processes and routes all paperwork as required to meet physician and facility requirements
  • Examining patients' bills for accuracy and requesting any missing information
  • Investing and appealing denied claims
  • Ensuring patients insurance is accurate and is up to date.
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
  • Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Cross-trained existing employees to maximize team agility and performance.
  • Onboarded new employees with training and new hire documentation.

SR INSURANCE VERIFICATION REP

UNIVERSITY OF MIAMI
03.2017 - 03.2020
  • Verifies insurance information with patients for scheduled appointments and contacts payer to verify eligibility and authorizations requirements
  • Adds or updates financial status classifications in appropriate systems
  • Contacts caregivers and patients for HMO payers to obtain authorizations and referrals
  • Generates and links referrals to appropriate visits once authorization is obtained
  • Responds to customer inquiries regarding insurance coverage of service and processing of claims
  • Follows appropriate procedures to link alternative insurance plan payers to the appropriate programs during registration
  • Identifies non-contracted HMO payers and refers to proper managing department
  • Adheres to University and unit-level policies and procedures and safeguards University assets.

REFERRALS COORDINATOR

MIAMI BEACH COMMUNITY CENTER
10.2016 - 02.2017
  • Demonstrates excellent patient relations skills on the phone and in-person, e.g., smiles, cheerfully greet patients, engages all patients in a genuine, warm and caring manner
  • Ensure complete and accurate patient demographics and current insurance information
  • Processes patient referrals to specialty providers by preparing medical charts and records for referral patient visits and providing appropriate clinical information to specialists
  • Obtain authorization for patient referrals to specialists, diagnostic testing and procedures
  • Advise physician if authorization request is denied
  • Reviews details and expectations about the referral with patients
  • Maintain ongoing tracking and appropriate documentation on referrals by recording all referrals into referrals logbook, transitioning to EHR documentation as available.

FRONT DESK COORDINATOR

NEW LIFE OB/GYN
06.2013 - 09.2016
  • Greet patients
  • Assist patients to complete all necessary forms and documentation including medical insurance
  • Ensure patient information is accurate including billing and insurance information
  • Inform patients of medical office procedures and policies
  • Maintain and manage patient records
  • Move patient through appointment as scheduled
  • Answering incoming calls and dealing with inquiries
  • Transfer calls as required
  • Schedule patient appointments
  • Collect co-pays and payments
  • Respond and comply to requests for information
  • Complete other clerical duties as assigned
  • Ensure the reception area is well maintained, neat, and clean
  • Safeguard patient privacy and confidentiality.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at the front desk.

Education

Bachelors in Health Service Administration -

Florida National University
Hialeah
08.2022

High School Diploma -

Hialeah Gardens High School
06.2012

Skills

  • Operations Management
  • Financial Management
  • Staff Development
  • Strategic Planning
  • Supervision and leadership
  • Dependable and Responsible
  • Written Communication

References

Available upon request.

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Manager/Surgery Scheduling Coordinator

NEW LIFE OB/GYN
06.2021 - Current

SR INSURANCE VERIFICATION REP

UNIVERSITY OF MIAMI
03.2017 - 03.2020

REFERRALS COORDINATOR

MIAMI BEACH COMMUNITY CENTER
10.2016 - 02.2017

FRONT DESK COORDINATOR

NEW LIFE OB/GYN
06.2013 - 09.2016

Bachelors in Health Service Administration -

Florida National University

High School Diploma -

Hialeah Gardens High School

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Christie Sosa