Christie Southard
Franklin,NC
Summary
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Office Manager/Receptionist/Medical Assistant
Smoky Mountain Urgent Care
Franklin, NC
02.2019 - 02.2024
- Answering telephones, greeting patients, scheduling appointments, filing insurance paperwork and updating medical records, taking medical histories, recording vital signs or preparing patients for exams
- Collecting and preparing lab specimens, performing basic lab tests and sterilizing medical equipment
- Administering medications, advising on treatment plans, prescribing specialized diet, removing sutures or changing dressings
- Cleaning both waiting and examination rooms, ordering supplies and equipment for medical office.
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Oversaw accounting, budgeting, and financial reporting.
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
- Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
- Developed close working relationships with front office and back office staff.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Addressed and remedied all patient or team member issues.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Assisted with regulatory issues such as compliance.
- Built relationships with physicians to create steady referral pipeline.
- Consulted with healthcare professionals on business decisions.
- Created and implemented organizational policies and procedures.
- Performed patient assessments and contributed to development of interdisciplinary care plans.
Medical Assistant
Harris Family Care
05.2018 - 02.2019
- Maintains patient information by interviewing patient, recording medical history, and confirming purpose of visit
- Prepares patients for examination by performing preliminary physical tests; taking blood pressure, weight, and temperature; and reporting patient history summary
- Saves doctors’ time by helping with office procedures
- Secures patient information and maintains patient confidence by completing and safeguarding medical records; completing diagnostic coding and procedure coding; and keeping patient information confidential
- Counsels patients by transmitting physician’s orders and questions about procedures
- Schedules procedures by making arrangements with scheduling center; verifying times with patients; and preparing charts and pre-admission and consent forms
- Maintains safe, secure, and healthy work environment by establishing and following standards and procedures and complying with legal regulations
- Keeps supplies ready by inventorying stock, placing orders, and verifying receipt
- Keeps equipment operating by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, and calling for repairs
- Updates job knowledge by participating in educational opportunities and reading professional publications
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures and care plan instructions.
- Prepared and administered medications to alleviate patient symptoms.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Maintained detailed records of test results by entering data and patient information into computer.
- Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Sanitized, restocked and organized exam rooms and medical equipment.
Medical Office Assistant
Macon County Health Department
Franklin, NC
05.2017 - 02.2019
- Booking appointments for routine patients and for registered and non-registered patients in need of care
- Called and faxed pharmacies to submit prescriptions and refills.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Audited customer files to verify medical necessity and satisfaction of coverage criteria.
- Prepared and administered medications to alleviate patient symptoms.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Organized patient files and streamlined operations to improve efficiency.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments. patient requirements with physician specialties and availabilities; coordinating with client to obtain required medical records prior to examination; communicating with patients regarding appointment.
- Greeting and registering patients in friendly and professional manner:
- Clarifying type of assessment by asking questions or conducting interviews and questionnaires; gathering and sometimes updating information from patient’s record; and assisting patients in completing forms and documents, such as insurance forms
- Redirecting or escorting patients to examination/treatment rooms and ensuring appropriate instruments are set up:
- Ordering missing supplies and maintaining inventory, replacing materials and equipment as needed or instructed; cleaning and sterilizing medical equipment and instruments
- Adhered to strict HIPAA guidelines to protect patient privacy.
Paraprofessional/Receptionist Clerk
Appalachian Community Services
01.2016 - 04.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Confirmed appointments, communicated with clients and updated client records.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Oversaw inventory materials monitoring, requisitions and supply re-stocking.
- Corresponded with clients through email, telephone or postal mail.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
- Supported various administrative duties by proofreading, transcribing and invoicing.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
- Coordinated travel accommodations, agenda, and transportation for staff and out-of-town visitors.
Cashier/Pharmacy Technician
U Save it Pharmacy
07.2015 - 04.2017
- Maintain steady work in fast paced environment
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Stocked, labeled and inventoried medication to keep accurate records.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collected co-payments or full payments from customers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Counted, measured, and compounded medications following standard procedures.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Reviewed and verified customer information and insurance provider information.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
Resident Care Coordinator/ Supervisor
Cornerstone Living Center, Home Caregiver
Bryson City, NC
10.2012 - 07.2015
- Performed direct patient care aimed at increasing comfort, psycho, social and spiritual well-being by providing assistance with personal hygiene, physical comfort, nutrition, elimination, prevention of skin breakdown, rehabilitation and safety
- Maintained accurate records of patient care, condition, progress and concerns
- Monitored vital signs, such as blood pressure and pulse
- Responded appropriately to physical, emotional and developmental needs of patients
- Tested and recorded blood glucose levels
- Changed sterile dressings
- Obtained information about clients' medical history, drug history, complaints and allergies
- Assisted patients with bathing, oral hygiene, grooming, feeding and elimination
- Scheduled and accompanied clients to medical appointments
- Assisted with patient transfer and ambulation
- Performed clerical duties, such as word processing, data entry, answering phones and filing
- Maintained sanitary residents' and program rooms
- Followed safe lifting techniques and individual resident lifting instructions
- Assisted in cleansing enemas, catheterization and bladder irrigations
- Assisted patients with ambulation and crutch walking
- Supported duties for diagnostic and technical treatment procedures, such as setting up and special medical equipment and apparatus
- Answered patient calls for care and feeding
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease, and muscular dystrophy
- Assisted nurses with wound care for pressure ulcers, bed sores, and surgical site wounds
- Supported diagnostic procedures, assisted with technical nursing treatments and entered information in patient records and charts
- Documents objective data and routine aspects of patient care
- Reported any unusual circumstances in patients' condition or environment
- Collects patient specimens and data, including vital signs, input/output and other delegated measurements
- Educated patients and families about preparation of healthy meals, independent living and adaptation to disability or illness
- Helped residents programming goals and increase their independence
- Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patients' clothing and bedside tables/equipment
- Educated families and patients on current facility procedures, medical diagnoses and best courses of action.
- Hired and trained 12 new staff members on facility policies, patient care and medicine distribution.
- Created staff and care schedules for meals, events, bathing, medication distribution and visiting hours.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Remained alert to problems or health issues of clients and competently responded.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Monitored and assisted residents through individual service plans.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Investigated, documented and submitted information to Quality Department about special incidents, events and complaints.
- Increased medication and medical terminology knowledge through research and continuing education.
- Monitored expiration of medical supplies and medications
- Supervisor in charge of shift
- Ordered lab work and scheduled appointments with doctors, patients and families to discuss results.
Education
Associate of Science -
Clemson University
Clemson, SC06.1999
High School Diploma -
West-Oak High School
Westminster, SC05.1996
Skills
- Prioritizing/managing deadlines
- Administrative Office Operations
- Critical Thinking
- OSHA Regulations
- Client Relations
- Effective Multitasking
- Committed team player Strong presentation skills
- Microsoft Office proficient
- Accounting Techniques
- Team Bonding
- Customer Relations
- Database Administration
- Written Communication
- Fire Safety Regulations
- Business Management Principles
- Banking Operations
- Customer Service
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You will recognize your own path when you come upon it because you will suddenly have all the energy and imagination you will ever need.
Sara Teasdale
Timeline
Office Manager/Receptionist/Medical Assistant
Smoky Mountain Urgent Care
02.2019 - 02.2024
Medical Assistant
Harris Family Care
05.2018 - 02.2019
Medical Office Assistant
Macon County Health Department
05.2017 - 02.2019
Paraprofessional/Receptionist Clerk
Appalachian Community Services
01.2016 - 04.2017
Cashier/Pharmacy Technician
U Save it Pharmacy
07.2015 - 04.2017
Resident Care Coordinator/ Supervisor
Cornerstone Living Center, Home Caregiver
10.2012 - 07.2015
Associate of Science -
Clemson University
High School Diploma -
West-Oak High School
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