Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Christie Sparks

Smiths Station,AL

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Financial Counselor Agent

Piedmont Columbus Regional
Columbus, GA
09.2021 - Current
  • Identified healthcare resources and programs for at least 50 patients monthly that are unable to meet financial obligations
  • Obtained necessary signatures for privacy laws and consent for treatment
  • Documented and manage patient information using Epic
  • Increased customer satisfaction by resolving issues
  • Developed and maintained courteous and effective working relationships
  • Adhered to social distancing protocols and wore mask or face shield
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record

Patient Access Associate

Piedmont Columbus Regional
Columbus, GA
03.2020 - 09.2021
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record
  • Contributed to reduction of 25 accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits
  • Resolved patient financial problems with guidance from documented guidelines and procedures

Claims Processor/Customer Service Representative

Paragon Benefits
Columbus, GA
03.2019 - 04.2020
  • Corresponded with insurance companies and agents to obtain or relay information on account status changes
  • Demonstrated self-reliance by meeting and exceeding workflow needs
  • Provided excellent service and attention to customers when face-to-face or through phone conversations
  • Prioritized and organized tasks to efficiently accomplish service goals
  • Collaborated with claims department and industry anti-fraud organizations to resolve claims
  • Followed up with customers on unresolved issues
  • Reviewed 15 patient cases per week and verified insurance coverage information

Customer Service Representative

MSN Healthcare Solutions
Columbus, GA
07.2017 - 03.2019
  • Provided primary customer support to internal and external customers
  • Answered 80 customer telephone calls promptly to avoid on-hold wait times
  • Updated account information to maintain customer records
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints
  • Processed customer adjustments to maintain financial accounts
  • Developed and updated databases to handle customer data
  • Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating

Customer Service Representative

TSYS (Total Systems Services)
Columbus, GA
04.2014 - 08.2016
  • Resolved on average of 100+ customer credit card disputes weekly
  • Recognized for excellent customer service on every call that lead to being awarded May 2015
  • Assisted customers in making payments on accounts and setting up payment plans
  • Asked probing questions to determine service needs and accurately input information into electronic systems
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions

Education

College Degree - Medical Assistant

KLA MEDICAL SERVICE
09.2014

Skills

  • Payment processing
  • Operate and Utilize
  • Electronic Health Records Systems
  • Assess and Prioritize
  • Patient Correspondence
  • Accurate Communication
  • Preregistration and Scheduling
  • Payment Calculation
  • Health Insurance Verification
  • Communicate Policies

Certification

  • CMA - Certified Medical Assistant

Timeline

Financial Counselor Agent

Piedmont Columbus Regional
09.2021 - Current

Patient Access Associate

Piedmont Columbus Regional
03.2020 - 09.2021

Claims Processor/Customer Service Representative

Paragon Benefits
03.2019 - 04.2020

Customer Service Representative

MSN Healthcare Solutions
07.2017 - 03.2019

Customer Service Representative

TSYS (Total Systems Services)
04.2014 - 08.2016

College Degree - Medical Assistant

KLA MEDICAL SERVICE

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Christie Sparks