Christie Taylor

Process Sales: Bill all new and used vehicle sales and post transactions to accounting.

Document Management: Organize and check deal paperwork for completeness (signatures, VIN's, etc)

Financial task: Process payments, handle payoff checks for trade-ins and manage aftermarket product contracts.

Liaison: Work with Sales, Finance (F&I) and Title Departments.

Commission Calculation: Prepare and maintain sales commission reports.

Problem Solving: Research and resolve billing discrepancies.

• Assessed customer needs to recommend appropriate services and repairs.
• Managed service appointments and coordinated technician schedules for optimal workflow.
• Provided technical support to customers, explaining complex automotive issues in clear terms.
• Conducted follow-ups with clients to ensure satisfaction and build long-term relationships.

• Regularly exceeded Company standards in sales, collections, costs containment and overall profitability.
• Maintained the quality of the lot facilities and all products offed for sale to customers.
• Met with Associates and reviewed activity reports to determine required changes in operations.
• Prepared work schedules and assigned Associates to specific duties.
• Reviewed collection reports to ascertain status of collections and outstanding balances to evaluate effectiveness of current collection policies and procedures.
• Ensures maximum efforts have been taken before assigning bad debt status to uncollectible or delinquent accounts.
• Have general mechanical knowledge of automotive systems and inspect vehicles and identify repair issues.
• Directed staffing, training, monitoring and coaching of all Associates to maximize their effectiveness while preparing them to advance their career within the Company.
• Ensured compliance of all Associates with established security, sales, recordkeeping and governmental and/or regulatory policies, procedures and practices.
• Coordinated sales promotion activities and set performance goals accordingly.
• Ensured the quality of every customer service experience meets and/or exceeds the Company standard. Positively responded to customer’s complaints or inquires.
• Managed up to 15 associates from various departments.