Summary
Overview
Work History
Education
Skills
Timeline
Generic
Christie Thornhill

Christie Thornhill

Blandon,PA

Summary

To seek and maintain full-time, remote / work-from-home position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

13
13
years of professional experience

Work History

Physician Substitute

Life Plasma
08.2023 - Current
  • Thoroughly examined patients and elicited medical history data to use in assessing health and identifying conditions.
  • Evaluated patient histories, complaints, and current symptoms.
  • Participated in patient education sessions among targeted populations with prevalent health risk factors.
  • Adhered to universal precautions and other appropriate infection control practices.
  • Provided emergent medical care and treatment for life-threatening injuries and illnesses.
  • Trained support staff in patient care strategies, intake requirements and requirements for assisting with different procedures.
  • Advised patients and community members concerning diet, activity, hygiene and disease prevention.
  • Developed tools to improve disease surveillance with better screening and reporting options.
  • Participated in continuing education and professional development to enhance expertise and skills.
  • Collected, recorded and maintained patient medical history, reports and examination results.
  • Worked with Excel & Word to update donor information, sample packing & shipping & SOP's.

Dispatcher

Kutztown Area Transport
02.2023 - 08.2023
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Directed dispatching, routing, and tracking of fleet vehicles.
  • Closely monitored dispatch board to triage and prioritize over daily calls.
  • Generated reports to track transport of patients and maintain proper records and documentation.
  • Communicated with drivers and personnel to coordinate timely delivery of patients to/from appointments.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Tracked transportation progress to identify possible delays and provide real-time updates to customers.
  • Analyzed customer feedback and provided solutions to improve customer service.
  • Maintained professional relationship with patients, healthcare staff and drivers to increase trust, reliability and rapport.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Received new orders, prepared documentation, and assigned personnel.
  • Monitored flow of paperwork and directed information to appropriate departments.
  • Assisted in resolving customer complaints and grievances.
  • Coordinated with drivers to facilitate efficient transportation routes and timely deliveries.
  • Scheduled pickups according to customer needs.
  • Answered phone calls and responded to customer emails.
  • Provided customers with information on products and services.
  • Preserved accurate records of dispatched orders and receipts.
  • Utilized customer feedback to improve customer service.
  • Developed and implemented customer service policies and procedures.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Monitored and tracked dispatch communication systems.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Utilized dispatch software to enter customer orders, deliveries and receipts.

Emergency Medical Technician

Life Lion EMS
10.2016 - 02.2023
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.
  • Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
  • Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
  • Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
  • Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
  • Evaluated patient histories to assess and prioritize levels of care.
  • Educated public on emergency medical services.
  • Conducted patient intake and triage procedures.
  • Delivered emotional support to patients and families.
  • Utilized communication devices to maintain contact with supervisors.
  • Handled patient transfers from one medical facility to another.
  • Trained new EMTs on proper protocols and procedures.
  • Collaborated with medical doctors and other healthcare professionals.
  • Followed all safety protocols and took necessary precautions while providing care.

Phlebotomist

Reading Hospital - Tower Health
08.2011 - 03.2017
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Conducted venipuncture and other CT procedures.
  • Reviewed patient records for accuracy and completeness.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Organized daily work based on collection priority.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Monitored patients for reactions and verified sample quality.
  • Addressed questions and concerns to educate patients on collection process and procedures.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Provided guidance and support to laboratory personnel.
  • Followed established safety protocols and standards to minimize risk of infection and injury.
  • Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
  • Assisted in training and onboarding new phlebotomists.
  • Verified proper storage and transportation of specimens to laboratories.
  • Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
  • Verified patients' identification for proper sample collection.
  • Participated in quality assurance and competency assessment initiatives.

Medical Assistant

Tower Health Medical Group - Cardiology
08.2011 - 05.2012
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Completed EKGs and other tests based on patient presentation in office.

Education

EMT Certification - Emergency Medical Technology

Reading Area Community College
Reading, PA
03.2000

High School Diploma -

Oley Valley Senior High School
Oley, PA
06.1996

Skills

  • Diagnostic Testing
  • Clinical Documentation
  • EMR
  • Microsoft Office Knowledge
  • Staff Collaboration
  • Maintaining Privacy
  • Patient Safety
  • Quality Improvement
  • Patient Counseling
  • Research and Analysis
  • Medical Record-Keeping
  • Physical Examination
  • Patient Education
  • Chart Review

Timeline

Physician Substitute

Life Plasma
08.2023 - Current

Dispatcher

Kutztown Area Transport
02.2023 - 08.2023

Emergency Medical Technician

Life Lion EMS
10.2016 - 02.2023

Phlebotomist

Reading Hospital - Tower Health
08.2011 - 03.2017

Medical Assistant

Tower Health Medical Group - Cardiology
08.2011 - 05.2012

EMT Certification - Emergency Medical Technology

Reading Area Community College

High School Diploma -

Oley Valley Senior High School

Similar Profiles

CREATE PROFILE
Christie Thornhill