Christie Thornton
Marietta ,GA
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Bloomin' Brands. Proven ability to enhance guest experiences through effective multitasking and problem-solving. Recognized for consistently exceeding performance goals while maintaining positive interactions and fostering team collaboration in high-pressure environments.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
23
23
years of professional experience
Work History
Server
Bloomin' Brands
11.2023 - 02.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Improved dining experience by providing prompt, attentive service to guests.
Call Center Representative
Dekalb County Government
05.2006 - 02.2010
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
Educator
DeKalb County Board of Education
08.2002 - 05.2005
- Built relationships and communicated with parents to provide best learning environment for children.
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
- Established strong relationships with parents through regular communication, fostering a supportive network for student success.
- Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
- Developed and implemented differentiated instruction strategies for diverse learners, ensuring individualized attention and success.
- Monitored student progress and adjusted instruction to meet individual needs.
- Met regularly with team of teachers to discuss best practices and develop innovative teaching strategies.
- Led professional development workshops, sharing innovative teaching strategies with peers.
- Collaborated with colleagues to align curriculum and share best teaching practices, improving overall department effectiveness.
- Served on various school committees focused on improving policies or procedures related to academics, safety, or equity issues – driving positive change at an institutional level.
Education
Master Of Science - Administration And Supervision
Troy University
Troy, ALBachelor Of Science - Education
Fort Valley State University
Fort Valley, GASkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Customer service
- Cleanliness standards
- Team collaboration
- Tableside etiquette
- Positive guest interactions
- Team player
- Reliable and responsible
- Warm and friendly
- Multitasking Abilities
- Problem-solving
- Excellent communication
Timeline
Server
Bloomin' Brands
11.2023 - 02.2025
Call Center Representative
Dekalb County Government
05.2006 - 02.2010
Educator
DeKalb County Board of Education
08.2002 - 05.2005
Master Of Science - Administration And Supervision
Troy University
Bachelor Of Science - Education
Fort Valley State University
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