Christie Timofeev
Jacksonville
Summary
Experienced office administrator with expertise in HR and accounting, adept at managing high volumes of inquiries and administrative tasks. Demonstrates strong skills in communication, data entry, and appointment scheduling, contributing to enhanced operational efficiency. Recognized for problem-solving capabilities and adaptability in dynamic environments, consistently delivering effective solutions. Committed to continuous learning and proficient in quickly acquiring and applying new knowledge.
Overview
18
18
years of professional experience
Work History
Imaging Receptionist/Biller/ Settlement Specialist
Hickory Transportation (HTS)
Jacksonville
09.2021 - 04.2025
- Company Overview: Retained by SNI Companies, transitioned to a permanent position.
- Greeted walk-ins and guests to provide a welcoming experience.
- Verified load numbers and ensured necessary paperwork was available.
- Entered loads into unpaid settlements, maintaining accurate records.
- Billed customers and processed payments for carriers efficiently.
- Requested missing paperwork to resolve discrepancies promptly.
- Calculated fees for QuickPay to streamline payment processes.
- Performed administrative duties as required to support team operations.
Front Desk
Baptist Health, UF Health & CDR Maguire
Jacksonville
07.2020 - 02.2021
- Company Overview: Secured through SNI companies and transitioned to a permanent position.
- Greeted walk-in patients and ensured smooth check-in for appointments.
- Registered patient information and updated Excel records accurately.
- Managed phone calls to address inquiries and provide assistance.
- Performed various administrative duties as assigned, ensuring efficient office operations.
- Executed filing tasks to maintain organized patient records.
Patient Service Specialist
Mayo Clinic
Jacksonville
08.2019 - 03.2020
- Company Overview: Contracted through Capital Staffing Solutions, transitioned to a permanent position.
- Facilitated smooth check-in process for patients at appointments.
- Collected and organized medical records to support provider needs.
- Updated patient insurance information by scanning cards accurately.
- Distributed questionnaires to gather essential patient information efficiently.
Human Resources Coordinator/ Assistant
Baker Distributing
Jacksonville
09.2016 - 08.2019
- Company Overview: Hired through Contemporary Staffing Solutions, transitioned to a permanent position.
- Led I-9 project, ensuring compliance and thorough analysis of requirements.
- Compiled HR and Benefits Manual to standardize procedures and policies.
- Served as backup for Benefits position, providing support during high-demand periods.
- Designed forms and spreadsheets to streamline data collection and reporting.
- Conducted compliance self-audits to identify and rectify potential discrepancies.
- Managed additional projects as assigned, demonstrating flexibility and adaptability.
- Contracted through Contemporary, delivering results aligned with organizational goals.
Administrative Specialist / Workup Tech
ValuVision
Jacksonville
04.2016 - 07.2016
- Led customer service operations while ensuring compliance verifications were consistently met.
- Served as primary liaison for clients, facilitating effective communication and issue resolution.
- Verified insurance information to maintain accuracy in records and client data.
- Managed database upkeep, scanning, and records retention processes for efficiency.
- Provided management support on various administrative tasks as required.
Administrative Assistant
Atria (Assisted Living facility)
Jacksonville
08.2013 - 03.2016
- Customer service, compliance, and security.
- Answered incoming calls on a 3-multi-line phone system.
- Transferred the incoming calls to the appropriate department.
- Supported human resources and operations.
- Prepare marketing and admission packets.
- I volunteered and worked in cross-training with other departments.
- Training activities with the residents.
Solutions Specialist
Flextronics
Jacksonville
03.2007 - 04.2013
- Company Overview: Staffed through alternate agency, transitioned to permanent position.
- Transitioned from agency staffing to permanent role within organization.
- Managed incoming calls on 3 to 5 multi-line phone system.
- Diagnosed cellular equipment issues and delivered user training sessions.
- Handled cash management tasks effectively.
- Troubleshot software and hardware problems for optimal performance.
- Facilitated customer training to enhance product understanding.
- Monitored quality control, escalated issues, and managed inventory processes.
Education
Bachelor of Science - Psychology
Nova Southeastern University
Jacksonville, FL04-2005
High School Diploma -
Allegany High School
Cumberland, Maryland05-1990
Skills
- Microsoft Office Suite
- Database management
- Social media strategy
- Quality improvement
- Inventory management
- Training and development
- Self-motivation
- Reception and mail management
- Office equipment operation
- Attention to detail
- Effective communication
- Problem solving
- Client relations
Timeline
Imaging Receptionist/Biller/ Settlement Specialist
Hickory Transportation (HTS)
09.2021 - 04.2025
Front Desk
Baptist Health, UF Health & CDR Maguire
07.2020 - 02.2021
Patient Service Specialist
Mayo Clinic
08.2019 - 03.2020
Human Resources Coordinator/ Assistant
Baker Distributing
09.2016 - 08.2019
Administrative Specialist / Workup Tech
ValuVision
04.2016 - 07.2016
Administrative Assistant
Atria (Assisted Living facility)
08.2013 - 03.2016
Solutions Specialist
Flextronics
03.2007 - 04.2013
Bachelor of Science - Psychology
Nova Southeastern University
High School Diploma -
Allegany High School
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