Christie Troncoso

· Ensuring data accuracy and customer satisfaction within the account portfolio related to item maintenance, promotional, new item process, and pricing execution.

• Responsible for reviewing data for integrity and accuracy, prior to the hand-off for any system inputs. This role would act as the primary audit point for Planned Demand quantities, allocations, and special event data.
• Courteously and promptly resolve customer questions and problems or properly refers them to appropriate personnel.
• Executes the administration of customer required systems, to include pricing, promotions, and general item maintenance.
• Maintains customer specific national and regional custom discount files within UNFI and Customer based systems.
• Execute and coordinate with internal departments on promotion and new item process for assigned accounts.
• Review and coordinate with Account Managers on new store opening accounts within the UNFI business systems to ensure proper attributes and price structure is activated on each account.

· Answer incoming calls and route them to the appropriate department

● Accurately registering patients and scheduling appointments following established schedule templates

● Manage large amounts of inbound and outbound calls in a timely manner

● Proper handling of medical information

● Resolve problems by clarifying issues, researching and exploring answers and alternative solutions

● Maintain proper record of all interactions with customers on the call center database

● Serve as a central link of communication between patients, medical staff and the general public