Christie Turner-Linares
Bluffton
Summary
Dynamic administrative professional with a proven track record excelling in managing high-priority tasks, office management and customer service. Recognized for enhancing office efficiency and maintaining confidentiality while managing diverse tasks. Skilled in QuickBooks and adept at problem-solving, I thrive in fast-paced environments, ensuring client satisfaction and operational excellence.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Bookkeeper/Office Manager/Consultant
Civil Consulting LLC
Bluffton
05.2001 - Current
- Contract based position
- Commercial and Residential projects
- Process 1099's
- Maintain business licenses and documentation
- Prepare Income taxes
- A/R & A/P
- Disburse payments to sub contractors
- Quickbooks
- Excel spreadsheets
- Contracts
- Estimates
- Field Measurements
- Job costing
- Scheduling
Administrative Assistant
Robinson Grant & Co
Bluffton
01.2025 - 04.2025
- Temporary position during tax season
- Processed paper & e-file tax returns
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Handled confidential documents in an organized fashion according to established protocol.
- Managed database systems containing customer contact information.
- Answered questions from customers regarding products and services offered by the company.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Responded to customer issues to provide immediate resolution and improve retention.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Greeted visitors and provided general information about the company.
- Coordinated and scheduled meetings
- Directed customer inquiries to appropriate department personnel.
- Scheduled appointments between clients and internal staff members.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Proofread content for typo-free emails and documentation.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
Accounts Receivable Specialist
Bluffton Electric
Bluffton
05.2023 - 09.2024
- Customer Service
- Answer Phones
- Respond to customer emails and inquiries for appointments
- Quotes
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
- Prepared aging reports to identify past due accounts.
- Implemented payment reminder system to decrease outstanding receivables.
- Evaluated open accounts to look for past-due balances and pursue collection strategies.
- Participated in financial audits related to accounts receivable.
- Recommended process improvements that increased efficiency in Accounts Receivable operations.
- Reconciled discrepancies between customer payments and invoices due.
- Prepared monthly statements for customers.
- Researched past due accounts and initiated collection efforts in a timely manner.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Work with two different systems for payments, invoicing, and collections.
- Generator warranties- managed the Generac Powerplay account
- Generac leads - follow up on leads, confirm, reschedule (if necessary), enter into FE and schedule
- Maintain records for truck maintenance, driver records, tag expirations, and make sure vans have updated insurance and registrations, and community decals for 16 vehicles.
- Spreadsheets
- Admin for new computer software
- Google Docs & Sheets
- Schedule appointments, quotes, go-backs
- Upload invoices to customer accounts from emails and/or directly from the technician when they hand them in, and have a spreadsheet for stock items purchased and for van stock items purchased through our vendors to monitor spending.
- Communicated effectively with clients to ensure timely collections.
- Verified, classified, computed, posted and recorded accounts payable data and reconciled daily totals to confirm proper accounting.
- Monitored customer account details for non-payments, delayed payments, and other irregularities.
- Assisted in developing policies and procedures associated with Accounts Receivable activities.
- Provided detailed reports and analyses to management regarding receivables status.
- Applied cash receipts and performed daily bank deposits.
Construction Scheduling Coordinator
Diamond Pools and Spas, LLC
Ridgeland
07.2019 - 05.2023
- Schedule and manage construction crews daily.
- Schedule Pool Inspections & DHEC Inspections
- Schedule Deliveries
- Reconcile monthly material/equipment statements for payment
- Input daily construction assignments
- Maintain vehicle records & service inspections
- Maintain Master Leads List
- Maintain multiple data bases for repairs, construction and inventory
- Responsible for ordering construction materials for all contracted jobs
- Answer phones and handle customer inquiries
- Receive and post commercial & residential payments
- Invoices
- Inventory construction and maintenance materials in warehouse and order as needed
- Receive shipment twice weekly & check it in
- Permit applications
- ARB Submittals
- Sales
- Provided guidance to team members regarding best practices related to scheduling tasks.
- Provided reminder calls to clients prior to scheduled visits.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Computed balances, totals or commissions to support accounting team.
- Communicated schedule changes to appropriate department personnel and other ancillary areas.
- Responded to emergency scheduling changes promptly, minimizing disruptions to operations.
- Communicated effectively with team members to ensure they are aware of their shifts and any changes that may occur.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Delegated work to staff, setting priorities and goals.
- Managed appointment setting, cancellations, and rescheduling for clients, enhancing customer satisfaction.
- Set and confirmed customer appointments.
- Utilized scheduling software to organize and update daily, weekly, and monthly schedules.
- Collaborated with other departments to coordinate resources when necessary.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Recruited, interviewed and selected employees to fill vacant roles.
- Tracked and reported on scheduling errors or issues, implementing corrective actions as needed.
Designer/Consultant
More Space Place
Bluffton
09.2018 - 07.2019
- Manage customer accounts
- Explain products and services
- Schedule consultations
- Perform in-home measurements & consultations
- Cabinet Vision CAD Designs
- Produce sales contracts and receive payments
- Order products
- Design usable spaces
Installation Scheduling Manager/Showroom Consultant
Budget Blinds
Bluffton
09.2014 - 08.2018
- Showroom consultations
- Educated consumers on window treatments
- Closed contracts / collected payments
- Helped maintain the customer database and input customer data.
- Order Confirmations
- Performed clerical duties.
- Organized and maintained documents, files and records.
- Consulted with department managers regarding staffing needs and shift changes.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Worked with suppliers to maintain steady flow of materials and tools required for operation to meet established schedules.
- Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
- Responded to emergency scheduling changes promptly, minimizing disruptions to operations.
- Tracked and reported on scheduling errors or issues, implementing corrective actions as needed.
- Posted open job positions on the company site and social media sites.
- Worked with management team to improve workflows and eliminate unnecessary tasks.
- Monitored office supplies to replenish needed inventory before depletion.
- Collaborated with outside vendors and served as central point of contact.
- Communicated schedule changes to appropriate department personnel and other ancillary areas.
- Provided reminder calls to clients prior to scheduled visits.
- Set and confirmed customer appointments.
Office Manager / Accounting / Property Manager
D Properties
Bluffton
01.2006 - 01.2012
- Company Overview: Commercial Builder
- Office Manager
- Payroll Processing
- Process and pay payroll taxes
- Microsoft Excel, Word, Outlook, Adobe, Quick Books Pro 2011, Power Point
- Cinc Systems
- A/Payable and A/Receivable for 9 business entities
- Banking Responsible for 21 banks accounts / loans
- Deposits / reconciliations
- Property Management and Leasing
- Responsible for managing 9 commercial properties
- Answered phones
- Owner-Tenant Billing
- Scheduling repairs / maintenance
- Property Tours
- Collections / Negotiations on collections
- Resolved tenant/owner issues
- Handled and resolved property issues
- Personal Assistant Purchasing
- Filing Data Entry
- Maintained customer database
- Insurance compliance - medical and business
- Commercial Builder
Planned Maintenance Manager
Lang's Heating and Air
Hilton Head Island
03.2005 - 12.2005
- Maintained maintenance agreements
- New customer contracts
- Monthly billing
- Answered phones
- Dispatching
- Scheduling
Store Manager
Bugle Boy
Bluffton
01.1999 - 08.2001
- Open and Close Store
- Hiring
- Scheduling
- Training
- Stock
- Inventory
- Set and Meet Sales Goals
- Cash Management
- Deposits
- Answer emails
- Set up displays - Plan-o-grams
CNA - Certified Nursing Assistant
Westwood Medical
Bluefield
05.1991 - 06.1992
- Patient triage
- Change beds
- Prepare patients for daily activities
- Feedings
Education
Income Taxes
Platinum Professional Services
Online12-2024
Bookkeeping
Intuit Academy
Online02-2023
Certification in Phlebotomy -
Mercer County Votech
Princeton, WV12.1997
Associate in Business -
Concord College
Athens, WV06.1991
High School Diploma - Business
Princeton Senior High School
Princeton, WV06-1989
Skills
QuickBooks and accounting software
- Tax preparation and financial reporting
- Customer service and client relations
- Problem solving and critical thinking
- Attention to detail and organization
- Verbal and written communication
- Data entry and recordkeeping
- Account reconciliation and collections
- Confidentiality maintenance and professionalism
- Inventory management and systems
- Deadline orientation and prioritization
- Management and crew supervision
- Invoicing and payment distribution
- Office management and clerical support
- Shipping and receiving operations
- Phone etiquette and interpersonal skills
Certification
- PTIN - Internal Revenue Service
- EFIN - Internal Revenue Service
- SC Notary
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Work motivation, Proficient, 05/01/21
- Business math, Proficient, 12/01/19
Timeline
Administrative Assistant
Robinson Grant & Co
01.2025 - 04.2025
Accounts Receivable Specialist
Bluffton Electric
05.2023 - 09.2024
Construction Scheduling Coordinator
Diamond Pools and Spas, LLC
07.2019 - 05.2023
Designer/Consultant
More Space Place
09.2018 - 07.2019
Installation Scheduling Manager/Showroom Consultant
Budget Blinds
09.2014 - 08.2018
Office Manager / Accounting / Property Manager
D Properties
01.2006 - 01.2012
Planned Maintenance Manager
Lang's Heating and Air
03.2005 - 12.2005
Bookkeeper/Office Manager/Consultant
Civil Consulting LLC
05.2001 - Current
Store Manager
Bugle Boy
01.1999 - 08.2001
CNA - Certified Nursing Assistant
Westwood Medical
05.1991 - 06.1992
Income Taxes
Platinum Professional Services
Bookkeeping
Intuit Academy
Certification in Phlebotomy -
Mercer County Votech
Associate in Business -
Concord College
High School Diploma - Business
Princeton Senior High School
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