Christie Wackerlin
Manteno,IL
Summary
Dedicated professional with a strong background in customer service and teamwork, honed at Cigna. Proven ability to resolve conflicts and enhance customer satisfaction through exceptional communication and problem-solving skills. Recognized for maintaining high standards of quality assurance while managing multiple priorities in fast-paced environments. Committed to fostering positive relationships and delivering outstanding service.
Overview
10
10
years of professional experience
Work History
Housekeeper
State of Illinois
02.2024 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
Receptionist
Fisher Gentry Eyecare
03.2021 - 01.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
Customer Service Representative
Cigna
03.2019 - 04.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Sales Associate
Aldi
03.2015 - 03.2019
- Proactively identified potential challenges or obstacles before they arose, allowing for swift resolution or prevention of issues.
- Managed high-volume workload, successfully completing tasks within tight deadlines while maintaining attention to detail.
- Efficiently handled multiple priorities simultaneously while maintaining focus on delivering outstanding service.
- Collaborated with team members to ensure seamless delivery of support services, improving overall efficiency.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
High School Diploma - General Studies
Oswego High School
OswegoSkills
- Teamwork
- Customer service
- Customer service-focused
- Complex Problem-solving
- Exceptional communicator
- Quality assurance
- Focused and detail-oriented
- Hardworking
- Exceptional time management
- Multitasking and prioritizing
- Team support and collaboration
- Professional and courteous
Timeline
Housekeeper
State of Illinois
02.2024 - Current
Receptionist
Fisher Gentry Eyecare
03.2021 - 01.2024
Customer Service Representative
Cigna
03.2019 - 04.2021
Sales Associate
Aldi
03.2015 - 03.2019
High School Diploma - General Studies
Oswego High School
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