Summary
Overview
Work History
Education
Skills
Work Preference
Affiliations
Work Availability
Interests
Timeline
AdministrativeAssistant

Christie Webb

Roseville,California

Summary

Accomplished leader with over 25 years of experience, owning a small business, driving global operational process efficiencies, and planning, delivering, and executing compensation plans, quota plans, and tools. Additionally, experienced in delivering new reporting and workflow tools, managing global events, implementing inclusive leadership programs, and integrating acquired products and personnel through Mergers and Acquisitions. Recognized for exceptional ability to collaborate cross-functionally to build consensus and successfully advance projects.

Overview

23
23
years of professional experience

Work History

Transition Change Manager, Global Customer Success

Portlight Creative
01.2022 - Current
  • Workplace Change Adoption for Intel Corporation: Facilitate the adoption of workplace changes through effective communication and training strategies.
  • Key Projects Include: new system capabilities & enhancements, integration of 50+ newly acquired sellers (process / tools), adoption of new incentive plans and migration to a new incentive tool.
  • Stakeholder Management: Built strong relationships with stakeholders at all levels, promoting a collaborative approach to managing change projects.

Franchise Partner /Small Business Owner

Blo Blow Dry Bar
08.2019 - Current
  • Daily Operations: Manage daily operations for a successful small business, maintaining high-quality standards across all aspects of the operation including cleanliness, sanitization & visual merchandising practices.
  • People Management: Recruit, hire, and train personnel, working to establish key internal functions and outline the scope of positions.
  • Customer Service: Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Adaptable: Adapted business operations during challenging economic times including 3 shutdowns during COVID-19 pandemic to maintain franchise stability and success.

Program Manager, Global Diversity & Inclusion

Intel Corporation
08.2017 - 12.2017
  • Inclusive Leadership Programs: As the US point of contact, delivered 20 Listening Sessions to over 450 managers and facilitated Peer Learning Group Sessions to enhance leadership skills. Furthermore, provided targeted program briefings and ad hoc support to the session facilitators.
  • ·Pilot Program Feedback: Evaluated critical feedback on pilot program elements, shaping Global Diversity & Inclusion initiatives to help shape and influence corporate culture.

Program Manager, Global Commissions and Incentives

Intel Corporation
03.2015 - 12.2017
  • Commission Cloud Tool Implementation: Key driver and decision maker in the integration from our internal homegrown incentives tool (WSCM) to Callidus Cloud.
  • Reporting & Workflow Design: Developed and delivered 33 foundational reports, 5 workflow capabilities, and training materials for the new Commission Cloud tool. Received 2 SMG Excellence Awards for my efforts in 2015 & 2016 and an IT Excellence Award in 2016.
  • Reward and Recognition Playbook: Led a cross-organizational team to create a comprehensive playbook for the Sales Enablement Group, which was adopted as a Best-Known Method by other Intel organizations.

Event Program Manager, Non-Volatile Memory Solutio

Intel Corporation
03.2017 - 08.2017
  • 2017 Design and Solutions Technical Field Sales Training Event: Program lead for the delivery of all NSG product, roadmap, solutions and competitive training content, demos and executive keynotes.
  • Stakeholder Alignment: Coordinated stakeholder reviews & approval process on training strategy to ensure consistent messaging, & branding / trademark compliance.
  • Coordination of video recording sessions, final editing, and packaged properly for delivery.
  • Intel® Optane™ SSD and Memory Drive Launch: Coordinated the launch celebration for all NSG employees across 6 Intel sites, achieving 100% participation.

Event Program Mgr, SMG University Event Delivery

Intel Corporation
11.2011 - 03.2015
  • Technical Bootcamp Series: Executed the delivery of 9 Technical Bootcamp Series (TBS) training events for 800+ technical sales employees in Oregon, California & Taiwan. Managed all of the logistics including venue selection, contracting, F&B, ground, security, shipping, assets, AV, Network, and Power. Received 9 Advanced Technical Sales Training Hall of Fame Awards for my contributions.
  • Intel Top Achiever Program: Launched the inaugural APJ/PRC Top Achiever Program in 2011, organizing events in Bali (2012), Maui (2015), and ISMC (2012-2015). Received Division Recognition Awards in 2012 & 2015 for execution of 2 unforgettable PRC incentive trip experiences.
  • International Sales & Marketing Conferences: Coordinated and Delivered critical components including Food & Beverage, Ground, Closing Party, Ad Hoc Meetings, Kiosks, Green Practices, and Community Giving in support of 4 International Sales and Marketing Conference (ISMC) events. Received 4 Spontaneous Recognition Awards for my contributions.
  • Community Giving: Collaborated with charitable organizations and local officials to incorporate community giving stations at international sales conferences giving back to those underserved in these communities. Coordinated the delivery of shoes, meals, hygiene kits, backpacks & books to selected recipients.
  • Sustainability: Documented the first ISMC Event Sustainability report. This project was considered for an Environmental Excellence Award. Also received several Awards for my efforts over the years and named “Best Social Award” in 2014 and 2nd Place in the event sustainability leaders board (2014).

Global Operations / Incentive Trip Mgr, Global Com

Intel Corporation
02.2006 - 11.2011
  • Global Compensation Design and Delivery: Partnered with key executive leaders across Sales & Marketing, Finance, Human Resources, Comp & Ben, IT, Legal and the Business Units to design, develop and implement annual sales compensation plans to drive appropriate sales behaviors in alignment with critical corporate initiates and objectives.
  • Global Commissions Processing Improvement: Spearheaded efforts across global team leaders to centralize commissions processing from 5 mutually exclusive teams into a single high performing, energetic team reducing manual payroll entries by ~180 hours and ~2,400 transactions annually.
  • Training Design & Delivery: Managed the content design and delivery of all instructor-led compensation plan and system trainings delivered to the sales managers and their teams. Also managed the delivery of materials and live trainings at our booth within the technology showcase at our annual sales conferences.
  • Virtual Team Leadership: Managed an international team of professionals ensuring the timely and accurate delivery of commissions payments and training to 2,100+ sales employees, while fostering a high-performance culture and promoting professional growth.
  • Commission Tool Development: Key role in the design, development & testing of new homegrown commission tool (My Commissions) implemented in 2009. New design automated more than 90% of the manual tasks. Received an IT Excellence Award for my contributions.

Customer Programs Analyst, Dell / Motorola Inc / M

Intel Corporation
03.2005 - 02.2006
  • Consignment Hub Implementations: Coordination and implementation of supply line programs and e-commerce initiatives in support of Intel Field Sales employees, Customer Business Operations, as well as divisional and external customers.
  • Led global cross-functional teams for Motorola FPG Consignment Implementation in Tianjin and Singapore, successfully preventing potential MSS losses of up to 20%.
  • OPD JMI Demand Variance Hub implementation for Americas customer McData, boosting MSS and addressing customer supply needs during demand spikes.

Customer Rebate Analyst, Dell and PalmOne

Intel Corporation
03.2004 - 03.2005
  • Rebate Program Management: Managed all aspects of 2 large customer rebate programs. Activities included weekly forecast updates, processing rebate payments, reconciliation activities, monitoring rebate practices to ensure legal compliance, prepare and provide quarterly exec review packages.
  • Process Improvements: Drove process improvements including the development of a new forecasting model for Dell Meet Comp Forecasting reducing forecast discrepancies from +/- 5% down to +/- 1%

America's Operations Manager, Global Commissions

Intel Corporation
04.2002 - 03.2004
  • Americas Commission Operations / Team Management: Managed commission operations with a virtual team of 5 in the US and Brazil for the Americas, ensuring accurate payments for 600+ sales employees and a ~$50M budget. Overall team responsibilities included all processing activities including timely and accurate monthly FTP cycles, customer support, training, accounting, & indicator packages.
  • Compensation & Quota Plans: Co-developed and co-wrote the annual Commissions Pay Plans & Quota Plans, as well as driving any M&A and/or Training activities.
  • Pay Plan Redesign: Redesigned accelerators and thresholds in the 2004 Pay Plan, achieving ~$500K annual savings on a $23M sales commission spend.
  • Service Level Agreements: Negotiated and delivered new Service Level Agreements with HR and Employee Services.
  • ·Accrual and Forecasting Process: Partnered with Budget & Planning to implement a new accrual and forecasting process, reducing reconciliation gaps.
  • Billing Recognition Changes: Influenced changes in billing recognition for commission payments, aligning the Americas and Reseller Channel Commissions plans, systems, processes, and teams.

Education

Bachelor of Science - Business Administration / Marketing Concentration

San Jose State University
San Jose, CA
05.1996

Skills

  • Leadership / Empowers Others
  • Executive Conversation
  • Solution Driven
  • Partner Engagement / Collaboration
  • Excellent Communication
  • Analysis / Problem Solving
  • Training / Coaching
  • Proficient in Microsoft Office
  • Fairness / Transparency
  • Lead with Integrity
  • Customer Focus

Work Preference

Work Type

Full Time

Work Location

RemoteHybrid

Important To Me

Company CulturePersonal development programsFlexible work hoursHealthcare benefits

Affiliations

  • President, Rocklin High School Football Touchdown Club (2010-2016)
  • President, Vice President, Secretary, Coach Coordinator & Team Coordinator, Rocklin Jr. Thunder Football & Cheer Organization (2005-2009)
  • Member of Chi Omega Sorority, San Jose State University

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Reading

Baseball

Timeline

Transition Change Manager, Global Customer Success

Portlight Creative
01.2022 - Current

Franchise Partner /Small Business Owner

Blo Blow Dry Bar
08.2019 - Current

Program Manager, Global Diversity & Inclusion

Intel Corporation
08.2017 - 12.2017

Event Program Manager, Non-Volatile Memory Solutio

Intel Corporation
03.2017 - 08.2017

Program Manager, Global Commissions and Incentives

Intel Corporation
03.2015 - 12.2017

Event Program Mgr, SMG University Event Delivery

Intel Corporation
11.2011 - 03.2015

Global Operations / Incentive Trip Mgr, Global Com

Intel Corporation
02.2006 - 11.2011

Customer Programs Analyst, Dell / Motorola Inc / M

Intel Corporation
03.2005 - 02.2006

Customer Rebate Analyst, Dell and PalmOne

Intel Corporation
03.2004 - 03.2005

America's Operations Manager, Global Commissions

Intel Corporation
04.2002 - 03.2004

Bachelor of Science - Business Administration / Marketing Concentration

San Jose State University

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Christie Webb