Christie Hale
loving,New Mexico
Summary
Operations Manager with extensive experience at FedEx, specializing in customer service and data analysis. Achievements include implementing strategies that improved production performance and effectively addressed customer complaints. Proficient in budget management and vendor negotiations, enhancing operational efficiency and quality. Committed to fostering team development and collaboration to drive results.
Overview
22
22
years of professional experience
Work History
Operations Manager
FedEx
Carlsbad, NM
12.2021 - Current
- Resolved customer complaints promptly, ensuring optimal levels of satisfaction.
- Directed operations staff through guidance and training to achieve company objectives.
- Analyzed daily reports to identify trends in production performance metrics.
- Addressed customer concerns with effective solutions.
- Spearheaded implementation of strategies to meet business plans and profitability goals.
- Executed opening, closing, and shift change functions to uphold operational standards daily.
- Monitored inventory levels, placing orders to maintain adequate supply.
General Manager
Happy's Restaurant
Carlsbad, NM
06.2003 - 09.2018
- Provided leadership during organizational changes and crisis situations to facilitate smooth transitions.
- Monitored budgets and expenditures, ensuring cost-effectiveness without compromising quality standards.
- Managed vendor relationships through contract negotiations and guaranteed timely delivery of goods and services.
- Coached and mentored team members, resulting in enhanced job performance and productivity.
- Resolved employee conflicts by offering guidance on company policies and procedures.
- Enforced customer service standards, addressing customer issues to uphold service quality.
- Promptly addressed customer complaints, preserving a positive brand image.
- Oversaw daily operations, maintaining efficiency and high-quality standards.
Education
High School Diploma -
Continental Academy
Paisley, FL03-2000
Skills
- Customer service
- Inventory management
- Budget monitoring
- Vendor negotiation
- Project management
- Data analysis
- Performance metrics
- MS office
- Quality assurance controls
- Purchasing and procurement
- Warehouse operations
- Quality assurance
- Management
Timeline
Operations Manager
FedEx
12.2021 - Current
General Manager
Happy's Restaurant
06.2003 - 09.2018
High School Diploma -
Continental Academy
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