Christie Wofford
Dunedin,FL
Summary
Dedicated and professional individual with a strong background in conflict resolution and quick decision-making. Expertise in public relations and marketing, with developed skills to effectively tackle new challenges. Seeking an opportunity with an organization that values and appreciates talents in these areas.
Overview
5
5
years of professional experience
Work History
Housing Manager
Ward Cove Dock Group
03.2024 - Current
- Coordinated move-in/move-out processes efficiently while minimizing vacancy.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Facilitated conflict resolution between tenants, promoting a positive living environment for all residents.
- Trained new staff members on policies and procedures, ensuring consistency in service delivery across the team.
- Developed emergency response plans to ensure tenant safety during unexpected incidents or natural disasters.
- Managed budget effectively, reducing operating costs without compromising the quality of services provided.
- Prepared comprehensive reports on property performance, providing insights into areas for improvement or growth opportunities.
- Communicated effectively with owners, residents, and on-site associates.
- Ensured continuous availability for resident emergencies.
Assistant Community Manager
Residential management, Inc.
10.2022 - 03.2024
- Assists in managing a 250-unit residential property by overseeing day-to-day operations, including tenant relations, lease agreements, and rent collection
- Conducts regular property inspections to ensure compliance with safety regulations and identify maintenance needs, coordinating repairs and maintenance activities with vendors and contractors
- Prepares and process lease applications, conducts background checks, and assist in negotiating lease terms with prospective tenants
- Assist in the coordination of property marketing initiatives, including creating and distributing promotional materials, managing property listings, and conducting property tours for prospective tenants
- Foster positive tenant relations by addressing concerns and resolving issues in a timely and professional manner
- Proactively markets and leases available units, resulting in a consistent occupancy rate of 95%+
- Manage the collection of rent payments and maintains accurate financial records, reducing late payments by 80%
- Assists with new hire training throughout company's portfolio, ensuring they are equipped with the knowledge and resources necessary to succeed in their roles
- Prepare financial reports and manage budgets to ensure efficient property operations
Assistant Community Manager
Vidalta Life Properties
09.2020 - 04.2021
- Assist with daily management duties for 304-unit community
- Supervised 6 employees by overseeing employee relations, ongoing training and coaching on best practices and protocol and performance reviews
- Gained resident satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs
- Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs
- Drove facility growth and increased resident morale by planning special activities
- Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals
- Oversaw repairs and enhancements by working closely with maintenance staff
- Drafted and composed correspondence to applicants and residents, including notifications determining residential eligibility
- Collected residents' monthly rent payments, recorded transaction details and submitted bank deposits promptly to ensure availability of operating funds
Assistant Community Manager
Carter-Haston Real Estate
04.2021 - 10.2022
- Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals
- Supported senior leadership by delivering annual budget and monthly variance reports for corrective action planning
- Prepared final account statements and processed security deposit refunds within regulated 15-day time frame
- Monitored lease and renewal rental rates with leadership recommendations for rent increases implementation
- Used communication, negotiation and problem-solving skills to settle neighborhood disputes
- Controlled quality assurance practices by inspecting apartments and grounds to execute superior standards of cleanliness and aesthetic appearance
- Mitigated regulatory risks by conducting pre- and post-rental unit inspections to determine applicable charges for damages and market readiness
- Aided team during construction, interior renovation and property rehabilitation projects
- Stayed current on legal needs and Fair Housing laws to maintain company’s good standing with creditors and residents
Assistant Community Manager
Balfour Beatty Investments
03.2020 - 09.2020
- Responsible for $240,000 in monthly rent payments for 270-unit property
- Distribute monthly delinquent notices to residents
- Establish positive experience for residents through monthly events, activities, and social media
- Used communication, negotiation, and problem-solving skills to settle neighborhood disputes
- Boosted tenant retention by addressing issues to achieve speedy resolution
- Promoted assurance of quick repairs and fixes for issues by immediately notifying proper contacts and determining estimated times of arrival
- Aided team during construction, interior renovation and property rehabilitation projects
- Partnered with maintenance to ensure 90% of vacant apartments are ready at all times
Education
High School -
St. Clair County High School
05.1999
Skills
- Payment processing
- Team training
- MS Office suite
- Customer relationship management
- Conflict handling
- Maintenance knowledge
- Promotional planning
- Records and database administration
- Tenant and eviction laws
- Maintenance oversight
- Policy administration
- Financial budgeting and reporting
- Interior renovations
- Community marketing
- Knowledgeable in RealPage
- Knowledgeable in Yardi
- Knowledgeable in CRM
- Knowledgeable in Yieldstar
Timeline
Housing Manager
Ward Cove Dock Group
03.2024 - Current
Assistant Community Manager
Residential management, Inc.
10.2022 - 03.2024
Assistant Community Manager
Carter-Haston Real Estate
04.2021 - 10.2022
Assistant Community Manager
Vidalta Life Properties
09.2020 - 04.2021
Assistant Community Manager
Balfour Beatty Investments
03.2020 - 09.2020
High School -
St. Clair County High School
Similar Profiles
Angelia HugginsAngelia Huggins
Server at Pirates Cove Resturaunt and Dock BarServer at Pirates Cove Resturaunt and Dock Bar
Jasper RodgersJasper Rodgers
Manager at Ward Cove MarketManager at Ward Cove Market
RICHARD BRENSINGERRICHARD BRENSINGER
Director of Retail at Ward Cove DockGroupDirector of Retail at Ward Cove DockGroup