Christie Xu
Waltham,MA
Summary
Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.
Overview
3
3
years of professional experience
Work History
Service Coordinator Intern
TK Elevator
Manhattan, NY
06.2024 - Current
- Monitored performance metrics related to service operations such as response times, quality assurance.
- Provided administrative support to service team by preparing and maintaining records, documents, and reports.
- Responsible for ensuring accuracy of all data entered into the system.
- Collaborated with other departments such as sales and marketing on cross-functional initiatives.
- Provided support to field technicians during service visits when necessary.
- Updated internal systems with information related to new or revised services.
- Created detailed reports on quality assurance metrics related to service delivery.
- Followed up with technicians and managers to receive and communicate status updates.
- Toggled between multiple systems and databases to look up information and update records.
- Analyzed service delivery data to identify trends and areas for improvement.
Sales Intern
Schindler Elevator Corporation
Morristown, NJ
05.2023 - 08.2023
- Created detailed reports tracking sales activity.
- Provide support in sales strategies for Contract Resign Campaign
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Developed targeted lists , accelerating sales process to achieve results.
- Answered inquiries from prospective customers regarding sales proposal, and contract execution.
- Generated sales reports to track progress bid and hit rates
- Provided excellent customer service by greeting customers, answering questions, and responding to inquiries.
- Utilized computer software programs such as Microsoft Word, Excel, and PowerPoint to create promotional materials and reports.
- Exceeded department expectations for productivity and accuracy levels.
Law Intern
Riposta Cassidy Law Firm
North Arlington, NJ
06.2021 - 08.2021
- Worked independently to meet deadlines and achieve objectives for special projects.
- Created organized filing system for legal documentation.
- Demonstrated working with people across different social identities and backgrounds.
- Coordinated subpoena services and other support activities for legal office.
- Participated in client interviews, observed questioning process and documented information.
- Responded to client calls and inquiries to deliver applicable information.
- Answered management's questions and effectively presented information upon request.
- Organized legal documents in company filing systems and databases.
- Drafted correspondence, documented data and submitted materials to appropriate parties.
Education
MBA - Business Analytics
Bentley University
Waltham, MA06-2027
BBA - Economics-Finance
Bentley University
Waltham, MA05.2026
High School Diploma -
Chatham High School
Chatham, NJ06.2022
Skills
- Effective Communication
- Analytical Skills
- Teamwork and Collaboration
- Problem-solving aptitude
- Task Prioritization
- Adaptability and Flexibility
- MS Office expertise
- ERP accounting - Oracle / SAP
Affiliations
- Member of Phi Sigma Sigma
- Made President's list with 3.75 GPA in fall of 2022
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Administration - Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.
- Data Organization - Improved office organization by compiling weekly reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.
Languages
Chinese (Mandarin)
Professional
Timeline
Service Coordinator Intern
TK Elevator
06.2024 - Current
Sales Intern
Schindler Elevator Corporation
05.2023 - 08.2023
Law Intern
Riposta Cassidy Law Firm
06.2021 - 08.2021
MBA - Business Analytics
Bentley University
BBA - Economics-Finance
Bentley University
High School Diploma -
Chatham High School
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