Summary
Overview
Work History
Education
Skills
Affiliations
Work Availability
Accomplishments
Timeline
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Christie Young

Rock Hill,SC

Summary

Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices. Highly proficient in building lasting relationships with key decision makers, clients and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

19
19
years of professional experience
1
1
Language

Work History

Workforce Planning Coordinator

TRUIST
10.2020 - Current
  • Build schedules for approximately 250 branches weekly
  • maintain confidentiality in business decisions as well as teammate personal business
  • Approve teammate time off requests
  • Train branch teammates on time off guidelines to support TRUIST timekeeping policies.
  • Train new branch leaders and designees on Cloud Cords and Workday, Truists' scheduling and time tracking tools through TEAMS meetings and 1:1 consultation
  • Coach area leaders and branch leaders through day-to-day scheduling and timekeeping.
  • provide emergency staffing for branches who are below 50% scheduled teammates
  • Enter data, generate reports, and produce tracking documents.
  • Resolve issues through active listening and open-ended questioning, escalating major problems to manager or support team.
  • Work with managers to achieve compliance with organizational policies and guidelines, provide clarifying information and recommend necessary changes.
  • responsible for 300 branches and their teammates in N Fl, S Fl and Central Fl

Banking Center Manager V

SunTrust Now Truist
02.2015 - 02.2020
  • Cloud Cords champion for S Charlotte area and HR liason while AL was on LOA
  • Identified, hired onboarded and trained highly-qualified teammates by teaching best practices, procedures, and sales strategies.
  • Cross-trained existing teammates to maximize team agility and performance.
  • Complied with established internal controls and policies.
  • Partnered with auditors to track errors and add contributions to maintain accuracy.
  • Followed established auditing processes to meet internal and regulatory requirements.
  • Developed strategic plans for day-to-day financial operations.
  • Established team priorities, maintained schedules and monitored performance.
  • Performed banking, business administration and financial tasks to guarantee client satisfaction.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Maximized performance by monitoring daily activities and mentoring team members
  • Established performance goals for teammates, evaluated and provided feedback on methods for reaching those milestones and improving skills
  • Handled client relations issues, enabling quick resolution, and client satisfaction.
  • Maintained relationships with clients and found new ones by identifying needs and offering appropriate services.
  • Established and cultivated solid business relationships with new or existing clients

Banking Center Manager II; AVP

Bank Of America
10.2004 - 02.2015
  • Recruited and hired talent for operations and service delivery and managed branch offices by mentoring and cross-training new leadership as part of succession planning.
  • Nominated and chosen by top BAC consumer market managers as one of three representatives to serve on Banking Center Executive Council
  • Opened new Denovo Center based on solid formulation and presentation of a comprehensive business plan to senior management
  • Piloted the Virtual Teller Service Program
  • Served as Click to Staff champion for S Charlotte from 2012-2015
  • trained new teammates in click to staff to ensure proper scheduling
  • Provide peer coaching for Banking Center Managers and Assistants in Southwest Market
  • Manage associates to perform according to operational policies and procedures to mitigate risk to the bank
  • perform in depth audit and compliance training with peers at other banking centers
  • South Charlotte Operations Task Force
  • Interviewed, hired and trained new tellers, personal bankers, sales and service, teller operation specialist and assistant managers
  • manage and coach a team to exceed sales, operations and customer delight goals
  • resolved service recovery issues through meet the customer and Commit
  • originated and serviced mortgage loans, small business loans and home equity lines of credit
  • consistently drove sales to meet and exceed quarterly and yearly sales targets by selling and cross selling Bank of America deposit products

Education

Bachelor of Science - Speech Teaching

Appalachian State University
Boone, NC
12.1997

Skills

  • Education and Training
  • Discretion and Confidentiality
  • Policy Implementation
  • Management and Associate Relations
  • Goal Oriented and Driven to Succeed
  • Team Player
  • Team Leadership
  • Monitoring
  • Scheduling
  • Schedule Coordination
  • Scheduling and Calendar Management
  • Schedule Management
  • Administrative Leadership
  • Recordkeeping
  • Information Collection
  • Data Entry
  • Workforce Management
  • Financial Management
  • Project Management
  • Staff Management
  • Customer Service
  • Relationship Building
  • Staff Development
  • Proficient in Microsoft Office
  • Sales Expertise

Affiliations

Phi Mu Fraternity

Alpha Psi Omega

Metrolina Theatre Association

Charoltte Blumey's


Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Supervised team of 95 staff members.
  • Achieved client and teammate happiness by completing schedules with accuracy and efficiency.
  • Instrumental in Piloting virtual teller with Bank of America
  • Opened Denovo flagship store creating bushiness plan and ribbon cutting ceremony with Bank of America
  • perfect 10 on risk assessment for branch
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.

Timeline

Workforce Planning Coordinator

TRUIST
10.2020 - Current

Banking Center Manager V

SunTrust Now Truist
02.2015 - 02.2020

Banking Center Manager II; AVP

Bank Of America
10.2004 - 02.2015

Bachelor of Science - Speech Teaching

Appalachian State University

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Christie Young