Summary
Overview
Work History
Education
Accomplishments
Certification
Timeline
Generic

Christie Innocent, MBA, PMP, CSM, CSPO

Hoboken,NJ

Summary

Visionary healthcare leader with over a decade of experience transforming organizations, driving innovation, and delivering exceptional stakeholder value. Combines strategic foresight, financial acumen, and a passion for improving patient outcomes to lead mission-driven healthcare enterprises to new heights of success and impact.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Sr. Manager, Global Delivery (Data and Analytics)

Mars
10.2023 - Current
  • Drove $50M in cost savings by spearheading the implementation of a centralized analytics platform, unifying global data sources for real-time strategic insights
  • Increased market share by 15% through C-suite collaboration, translating complex data insights into actionable growth strategies across product categories
  • Accelerated time-to-market for key initiatives by 40% by developing and implementing innovative portfolio prioritization models
  • Revolutionized health outcomes across global markets by leading the development of personalized, science-based solutions powered by advanced data analytics

Sr. Manager, Operational Excellence & Innovation

Ontrak Health
09.2022 - 03.2023
  • Delivered 41% PMPM cost savings and 2.5x program ROI by spearheading AI-enabled operational initiatives for health plan partners
  • Boosted operational efficiency by 25% through implementation of Next-Best Action Engine and cross-departmental resource optimization
  • Doubled member outreach success to 54% by integrating AI-driven tools into proprietary EHR
  • Achieved 75 NPS score within one year through orchestration of patient-centric improvements across the care continuum
  • Reduced hospital readmissions by 30% by developing predictive analytics model for chronic disease management
  • Attained 90% staff adoption of AI tools within six months through execution of comprehensive change management strategy
  • Generated $2M annual savings by establishing cross-functional innovation task force and fostering culture of continuous improvement

Sr. Manager, Clinical Operations & Growth Enablement

Lightyear Health
09.2020 - 08.2022
  • Drove 10x company growth by scaling clinical operations across multiple divisions and expanding services to 4 states while maintaining 95% talent retention
  • Improved growth projection and revenue tracking accuracy by 20% through development and implementation of comprehensive financial performance models
  • Increased operational efficiency by 30% and patient satisfaction by 25% by implementing ML-based forecasting model for staffing and clinician productivity
  • Fostered high-performance culture by establishing company-wide OKR framework and SLAs, ensuring alignment with strategic organizational goals
  • Elevated employee engagement score by 25% through implementation of comprehensive talent management strategy, including performance measurement systems, role-specific career ladders, and action plans based on employee feedback surveys
  • Reduced integration-related operational disruptions by 50% by orchestrating harmonization of processes and culture across 4 states post-acquisition

Director of Operations

LaSante Health
07.2017 - 08.2020
  • Elevated annual revenue from $175K to $6M by orchestrating comprehensive organizational transformation and expanding services across 8 medical specialties
  • Revolutionized organizational financial model by securing critical FQHC funding and status, significantly enhancing community impact
  • Achieved prestigious NCQA PCMH Level III certification by implementing Agile and Lean Six Sigma methodologies, driving operational excellence
  • Spearheaded center-wide improvements by chairing the QA Council and reporting quarterly progress to the Board
  • Expanded patient base by enhancing service offerings to include 9 additional medical specialties and establishing formal agreements with regional care entities
  • Improved compliance adherence by 30% through optimization of payer relationships and creation of actionable checklists from Commercial and Medicaid contract analyses
  • Reduced patient complaints by 45% by developing infrastructure to measure CAHPS performance and leveraging patient feedback to improve staff morale

Education

MBA -

Western Governor's University

Bachelor of Arts -

Seton Hall University

Accomplishments


  • Engineered 34-fold revenue expansion of a community health center, elevating annual revenue from $175K to $6M through strategic growth initiatives
  • Scaled a health-tech startup 10x, expanding operations to 4 states and securing VC funding
  • Pioneered AI-driven operational initiatives, yielding 41% PMPM savings and 2.5x ROI for major health plans
  • Led digital transformation efforts across global markets, revolutionizing patient care delivery models

Certification

  • PMP - Certified Project Management Professional
  • CSM - Certified Scrum Master
  • CSPO - Certified Scrum Product Owner

Timeline

Sr. Manager, Global Delivery (Data and Analytics)

Mars
10.2023 - Current

Sr. Manager, Operational Excellence & Innovation

Ontrak Health
09.2022 - 03.2023

Sr. Manager, Clinical Operations & Growth Enablement

Lightyear Health
09.2020 - 08.2022

Director of Operations

LaSante Health
07.2017 - 08.2020

MBA -

Western Governor's University

Bachelor of Arts -

Seton Hall University

Similar Profiles

CREATE PROFILE
Christie Innocent, MBA, PMP, CSM, CSPO