Christie J. Sherman
Germantown,MD
Summary
Qualification Summary Detail-oriented and highly organized professional with broad understanding of managing multiple operations, such as mortgage loan operations coordination, banking operations management, and customer service and support. Mortgage Loan Officer offering vast knowledge of banking regulations and compliance procedures. Dedicated to maintaining professionalism and integrity.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
1
1
Certificate
Work History
Loan Officer
Direct Mortgage Loans-Mortgage
Frederick, Maryland
11.2021 - 06.2022
- Engaged and referred potential loan clients to appropriate mortgage products; conventional, government, jumbo, and USDA to meet their lending needs
- Ensured all mortgage loan products followed all applicable federal, state, and local laws and regulations (RESPA, TILA and ECOA)
- Verified loan documents matched systems loan data and ensured clients signed and returned all appropriate documents to process loan file
- Partnered with loan processors/underwriters while securing documents to clear outstanding loan conditions by engaging clients during loan process
- Developed partnership with realtors by initiating cold calls and using social media marketing to grow Book of Business while increasing productivity and while achieving monthly loan goals.
Mortgage Loan Officer
Day 1 Mortgage
Frederick, Maryland
03.2021 - 11.2021
- Responsible for collecting personal and financial information to determine appropriate loan product aligned with clients' goals and objectives
- Delivered weekly mortgage presentation to realtors capturing monetary policies and mortgage trends occurring in markets to assist in buying/selling process to overcome market challenges
- Originated residential home mortgages for new home purchases or refinancing
- Partnered with Realtors monthly on improving lending relationship/experience and overall customer satisfaction during mortgage process
- Analyzed client's credit report and recommended steps to increase their credit scores, eventually enabling them to improve their chances for a loan approval.
Recovery Counselor II
Edinburg Center
Bedford, Massachusetts
03.2020 - 03.2021
- Relationship Development, Communication and Collaboration
- Provide high-level assistance to individuals in attaining independent lifestyle by facilitating with their daily routine, meal preparation, hygiene, communications skills, and daily medication
- Key Contribution: Recognized as Medication Administration Program (MAP) Certified and managed all tasks to generate positive results.
Sabbatical
Family Business
Monrovia, Liberia
01.2018 - 03.2020
Deputy Managing Director
Liberia Water And Sewer Corporation
Monrovia, Liberia
08.2016 - 01.2018
- Skills: Client Relationship Management, Team Leadership, Cross-functional Collaboration, Process Improvement
- Delivered strategic direction and supervision to cross-functional departments, including HR, Legal services (contract negotiation and management), Public Relations, General Maintenance, Fleet management, and Logistics, as a Chief Administrative Officer
- Key Contributions: Established and executed Management Agreement Contracts (MAC) with three counties to maintain sustainability of mini water systems by collaborating with Tetra-Tech USAID and Local Steering Committees
- Developed and implemented Fleet Management Policy to reduce maintenance cost and increase longevity of fleet
- Implemented maintenance tracking system reducing cost savings by 30% and lessening vehicle repair time
- Modernized Public Relations/Social Media Department and developed and implemented Term of References (TORs) for Public Relations Manager and Assistant Manager.
- Assessed performance management structures and implemented enhancements to improve frameworks and strengthen results.
- Led change and transformation across business areas to deliver benefits and align company resources.
- Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.
Administrative Manager /Institutional Expert
African Development Bank-ADB
01.2012 - 07.2016
- Workforce Development/Planning, Relationships Building, Contract Development & Negotiation
- Collaborated with county leadership in developing Local Steering Committees for oversight of various projects with international partners
- Related Functions: Client Relationship Management, Contract Development and Negotiations
- Supported, monitored, and managed procurement of goods and services in compliance with internal procedures in concert with Government guidelines and internal procurement procedures
- Key Contributions: Instrumental in developing collaborative approach with Liberia Water and Sewer’s Workers Union which resulted in positive conclusion of Collective Bargaining Agreement between LWSC Management and LWSC Workers Union
- Developed policy document for sustainability of public latrines in Liberia with funding provided by African Development Bank.
Relationship Manager
Comerica Bank
Dallas, Texas
05.2006 - 08.2011
- Client Relation Management, Banking Operations Management, Team Leadership, Regulatory Compliance, Staff Training & Development
- Enhanced professional skills and performance of staff by providing coaching on client relationship management and sales
- Key Contributions: Received appreciation for generating over $1M in deposits and more than 100 new customer relationships at Comerica Bank by developing and maintaining relationships with Autistic Treatment Center in Dallas
- Supervised five direct reports which included Relationship Banker and four Bank Tellers, providing real-time coaching on customer service and conducted banking products while conducting daily team meetings with role playing geared towards product knowledge and overcoming product and referral objections.
- Generated new business and referral clients in partnership with financial advisors and branch team.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Assisted customers with opening accounts and signing up for new services.
- Utilized prospecting techniques to identify potential clients and create opportunities to sell financial services.
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction
Education
Master of Business Administration - Corporate Finance
University of Dallas
01.2008 - 07.2009
BBA - Finance
North Carolina Central University
Durham, NC 06.1997 - 05.1999
Skills
Customer-focused with proficiencies in providing exceptional financial services to clients, recommending mortgage and loan combinations to meet client needs, and resolving issues to achieve utmost client satisfactionundefined
Certification
NMLS License
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Loan Officer
Direct Mortgage Loans-Mortgage
11.2021 - 06.2022
Mortgage Loan Officer
Day 1 Mortgage
03.2021 - 11.2021
Recovery Counselor II
Edinburg Center
03.2020 - 03.2021
Sabbatical
Family Business
01.2018 - 03.2020
Deputy Managing Director
Liberia Water And Sewer Corporation
08.2016 - 01.2018
Administrative Manager /Institutional Expert
African Development Bank-ADB
01.2012 - 07.2016
Master of Business Administration - Corporate Finance
University of Dallas
01.2008 - 07.2009
Relationship Manager
Comerica Bank
05.2006 - 08.2011
BBA - Finance
North Carolina Central University
06.1997 - 05.1999
NMLS License
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