Christie Lee martin
Belleville,IL
Summary
Dynamic and resourceful professional with a diverse background spanning personal assistance at the Department of Rehabilitation Services, hospitality, and customer service. Excelled in multitasking and organization, enhancing client satisfaction and operational efficiency. Demonstrated strong communication skills and a commitment to quality, driving improvements in service delivery and team collaboration.
Overview
13
13
years of professional experience
Work History
Personal Assistant
Department of Rehabilitation Services
2021.11 - 2024.10
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Assisted clients with physical therapy exercises.
- Preserved patient safety by following safety protocols.
- Encouraged clients to take part in activities tailored to individual needs.
Bartender/waitress
Schatezs Sports Bar
2016.12 - 2022.09
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Obtained cash bank and stocked service bar to prepare for operation.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
Housekeeper
Comfort Inn & Suites
2012.04 - 2015.11
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Assisted clients with physical therapy exercises.
- Preserved patient safety by following safety protocols.
- Encouraged clients to take part in activities tailored to individual needs.
Education
High School Diploma - Basic
O'Fallon Township High School
O'Fallon, IL05.2004
Skills
- Time management
- Multitasking and organization
- Customer service
- Strong work ethic
- Strong communication skills
- Strong problem solver
- Attention to detail
- Creative thinking capacity
- Time management expertise
- Dedicated team player
- Schedule management
- Resourceful
- Efficient note-taking
- Discretion and confidentiality
- Scheduling
- Social media savvy
- Microsoft office proficiency
- Client satisfaction
- Flexible schedule
- Guest relations
- Food service background
- Advanced computer skills
- Office supply management
- Meeting planning
- Vendor relationship management
- Housekeeping
- Training staff
- Shipping and receiving packages
- Mail sorting
- Childcare experience
- Restaurant experience
- Interior decorating
- Developing menus
- Staff motivator
- Staff collaboration
- Product development
- Project planning
- Customer needs assessment
- Event planning
- Commitment to quality and service
Timeline
Personal Assistant
Department of Rehabilitation Services
2021.11 - 2024.10
Bartender/waitress
Schatezs Sports Bar
2016.12 - 2022.09
Housekeeper
Comfort Inn & Suites
2012.04 - 2015.11
High School Diploma - Basic
O'Fallon Township High School