Christien Bottzeck
Las Vegas
Summary
Guest services professional known for maintaining high standards and achieving results. Proven track record in enhancing guest experiences and resolving concerns. Reliable team collaborator who adapts well to changing needs, showcasing strong interpersonal and communication skills.
Overview
6
6
years of professional experience
Work History
Guest Service Representative
Flamingo Hotel And Casino
08.2025 - Current
- Monitored front desk operations, ensuring compliance with hotel policies and procedures.
- Upheld hotel policies and procedures by providing high level of customer service.
- Handled cash transactions accurately, contributing to daily financial reporting accuracy.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Maintained detailed knowledge of hotel amenities, services, and procedures to provide accurate information to guests.
- Coordinated with housekeeping and maintenance to address room issues quickly, enhancing guest comfort.
- Updated guest records with accuracy, ensuring personal preferences were noted for future visits.
Tire Technician
Discount Tire
05.2025 - Current
- Collaborated with team members to streamline service processes, improving efficiency in operations.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Enhanced client trust, providing transparent and easy-to-understand explanations of technical issues and solutions.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Greeted every customer and acknowledged their presence with a positive attitude
Guest Service Representative
Golden Nugget Hotel & Casino
05.2023 - 05.2025
- Assisted guests with check-in and check-out processes, ensuring a seamless experience.
- Responded to guest inquiries and complaints, providing timely resolutions and support.
- Adapted quickly to changing situations, maintaining professionalism during high-pressure periods.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Implemented upselling strategies during check-in process to maximize revenue opportunities without compromising guest satisfaction levels.
- Properly documented and reported all customer complaints, concerns and incidents.
- Deliver exceptional service to every customer through effective listening, communication, and problem solving skills.
Customer Service Representative
Dicks Sporing Goods
10.2019 - 05.2023
- Managed customer complaints with professionalism, ensuring timely resolution and follow-up.
- Collaborated with team members to streamline checkout processes, improving transaction speed.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Education
High School Diploma -
Foothill High School
Henderson, NV05-2019
Skills
- Verbal and written communication
- Compassion and empathy
- Active listening
- Attention to detail
- Microsoft Excel
- Documentation
- Adaptability
- Team collaboration
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Guest Service Representative
Flamingo Hotel And Casino
08.2025 - Current
Tire Technician
Discount Tire
05.2025 - Current
Guest Service Representative
Golden Nugget Hotel & Casino
05.2023 - 05.2025
Customer Service Representative
Dicks Sporing Goods
10.2019 - 05.2023
High School Diploma -
Foothill High School