Christien Pierce
Spokane,WA
Summary
Self-motivated and dependable full-time college student, part time worker, looking for internship opportunities. Although I'm slightly lacking in work experience, I am a hard working, punctual, and determined individual who is willing to learn anything/everything required to become a productive member of the team. I can remain calm under pressure, as well as providing a friendly/helpful demeanor to customers and colleagues alike.
Overview
5
5
years of professional experience
Work History
Cafe Team Member
Cafe Boku Coffee & Crepes
Spokane, WA
09.2023 - Current
- Greeted customers in a friendly manner and provided excellent customer service.
- Assisted customers with menu selections, answered questions, and made recommendations.
- Operated cash registers to process payments from customers.
- Ensured food safety standards were met by following proper sanitation procedures.
- Maintained cleanliness of cafe area including tables, chairs, floors, counters, and windows.
- Performed opening and closing duties including setting up the cafe for business hours.
- Followed applicable health codes while preparing food or cleaning work areas.
- Provide support to fellow team members when needed during peak business times.
- Responded promptly to customer complaints in a professional manner.
- Assisted management in developing strategies to increase sales volume or improve efficiency.
- Demonstrated knowledge of company's products and services to provide accurate information to customers.
- Restocked food, utensils and supplies throughout each shift.
- Opened or closed cafe according to daily checklists to keep establishment safe, organized and customer-ready.
- Started friendly conversations with cafe customers to quickly uncover needs and suggest products.
- Prepared foods on per-order basis and kept strong stock of frequently ordered items on-hand.
- Delivered top quality customer service while managing multiple tasks.
- Documented orders and processed transactions for available drinks and beverages.
- Adhered to food service sanitation guidelines and standards.
- Maintained presence throughout meals to assist guests with additional food and beverage requests.
- Maintained and clean and tidy dining area, including tables, outdoor patio and condiment stations.
- Offered information regarding sale promotions and new products.
- Verified order accuracy and delivered to guests on-time to promote great service.
- Answered customer inquiries in regard to nutritional information and menu offerings.
- At Boku, the relationship with customers was our top priority as a highly rated Cafe we made absolutely sure that those who came through our doors left in a better mood than when they entered.
- Practiced leadership skills and heavily valued character growth within the work space.
Team Member
Burger King
Spokane, WA
08.2022 - 08.2023
- Worked hard to learn required tasks quickly to maximize performance.
- Built and maintained working relationships with peers and upper management.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Collaborated with peers to meet strategic objectives and deliver on productivity and profitability targets.
- Developed positive customer relationships through friendly greeting and excellent service.
- Addressed customer needs, responding to specific requests.
- Rotated through series of different stations based on team needs.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Trained new team members using approved training materials and information.
- Processed and retrieved customer special orders.
- Improved knowledge and productivity through continuous education and learning from senior team leaders.
- Stayed informed of company and store updates from leadership.
Nutrition Service Worker
North Central High School
Spokane, WA
10.2018 - 04.2019
- Delivered food to [50-100] customers per day, and asked if meal met dietary needs.
- Stocked server areas with supplies before, during and after shifts.
- Set up trays and serving station to situate food at the North Central High School Cafeteria.
- Served food to over 100 customers per shift.
Education
Some College (No Degree) - History
Whitworth University
Spokane, WA05.2025
Skills
- Professional and Courteous
- Tray Assembly and Delivery
- Verbal and Written Communication
- Team Player
- Interpersonal and Written Communication
- Customer Service
- Conflict and Complaint Resolution
- Supply Stocking
- Surface Cleaning
- Relationship Building
- Safe Food Handling
- Conflict and Dispute Resolution
- Guest Interaction
Affiliations
- Member, Alumni Association
- Member, National Society of Leadership and Success
- Member, College Success Foundation
- Member, Passport Scholar
Timeline
Cafe Team Member
Cafe Boku Coffee & Crepes
09.2023 - Current
Team Member
Burger King
08.2022 - 08.2023
Nutrition Service Worker
North Central High School
10.2018 - 04.2019
Some College (No Degree) - History
Whitworth University
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