CHRISTIE N. TIMBROOK

• Strategically align technical initiatives with organizational objectives to drive business growth
• Direct cross-functional teams in business-to-business integration, technical support, data analytics, and program management
• Foster strategic partnerships to enhance organizational performance and drive innovation.

• Spearheaded transformative frameworks and established progressive delivery teams
• Championed a culture of continuous improvement and facilitated seamless B2B integration.

• Established support departments from inception, including quality assurance, IT support, B2B integrations, data analytics and business operations.
• Implemented operational frameworks and software solutions to optimize performance.

• Oversaw multiple support teams, including carrier visibility and IT support, while managing strategic planning and project execution
• Led systems and infrastructure enhancements to support organizational growth.

• Successfully led the implementation of new software systems, managing planning, coordination, and stakeholder engagement.

• Directed New Business Implementation Managers, Process Development Analysts, and Automation and Reporting Managers
• Drove process improvements, technological advancements, and execution initiatives
• Oversaw the successful implementation of 183 new business startups in 2019.

• Managed human resource needs and spearheaded marketing initiatives
• Enhanced customer service processes and implemented financial oversight measures
• Cultivated strong relationships with insurance partners to optimize production performance.

Led Driver Business Leaders of a 150-driver fleet

Implemented changes to ensure fleet profitability and safety metrics

• Conducted regular account reviews to identify areas for improvement and ensure continued success.

• Skilled at working independently and collaboratively in a team environment.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Developed and maintained courteous and effective working relationships.
• Redesigned mentor program, conducted ISO audits, and assisted in corrective action plans