CHRISTIE N. TIMBROOK
De Pere,WI
Summary
Dynamic leader with a demonstrated track record in technical and operational leadership. Proficient in process improvement, standardization, and team development. Skilled at aligning technical strategies with organizational objectives to drive continuous improvement.
Overview
24
24
years of professional experience
Work History
Chief Information Officer (CIO)
KBX Logistics
2023.07 - Current
- Strategically align technical initiatives with organizational objectives to drive business growth
- Direct cross-functional teams in business-to-business integration, technical support, data analytics, and program management
- Foster strategic partnerships to enhance organizational performance and drive innovation.
Managing Director, Technical Operations
KBX Logistics
2022.06 - 2023.07
- Spearheaded transformative frameworks and established progressive delivery teams
- Championed a culture of continuous improvement and facilitated seamless B2B integration.
Director of Technical Operations
KBX Logistics
2021.01 - 2022.06
- Established support departments from inception, including quality assurance, IT support, B2B integrations, data analytics and business operations.
- Implemented operational frameworks and software solutions to optimize performance.
IT Manager
KBX Logistics
2019.11 - 2021.01
- Oversaw multiple support teams, including carrier visibility and IT support, while managing strategic planning and project execution
- Led systems and infrastructure enhancements to support organizational growth.
System Implementation Lead
KBX Logistics
2019.09 - 2019.11
- Successfully led the implementation of new software systems, managing planning, coordination, and stakeholder engagement.
Director of Business Support/Operational Excellence
Schneider
2016.01 - 2019.09
- Directed New Business Implementation Managers, Process Development Analysts, and Automation and Reporting Managers
- Drove process improvements, technological advancements, and execution initiatives
- Oversaw the successful implementation of 183 new business startups in 2019.
General Manager
Wilson CARSTAR
2014.04 - 2016.01
- Managed human resource needs and spearheaded marketing initiatives
- Enhanced customer service processes and implemented financial oversight measures
- Cultivated strong relationships with insurance partners to optimize production performance.
Account Manager
Schneider
2000.10 - 2014.04
Led Driver Business Leaders of a 150-driver fleet
Implemented changes to ensure fleet profitability and safety metrics
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
Driver Business Leader
Schneider
2000.10 - 2014.04
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Customer Service Process Improvement Leader
Schneider
2000.10 - 2014.04
- Developed and maintained courteous and effective working relationships.
- Redesigned mentor program, conducted ISO audits, and assisted in corrective action plans
Inside Sales Representative
Schneider
2000.10 - 2014.04
Education
Real Estate and Brokerage Program -
Northeast Technical College
01.1999
Skills
IT Compliance & Governance
Data Analytics and Automation
Digital Transformation & Innovation Leadership
Cybersecurity Management
Operational Excellence
Information Technology Management
System Implementation
Technology Vision & Strategic Planning
Quality Control & Performance Improvement
KPI Tracking & Cost Savings
Leadership and People Development
Executive Leadership & Strategic Business Planning
Operations Leadership
Employee Motivation
Transformative Leadership
Quality Control Planning
Process Improvements & Process Improvement
Cross-Functional Collaboration
Accomplishments
- Advanced through progressive roles within KBX Logistics, consistently rated as an exceptional performer.
- Recognized with the Award of Excellence in 2018 for spearheading the successful implementation of new software and standard operating procedures across 24 locations.
- Nominated for the Operational Excellence Presidential Award in both 2017 and 2018.
- Orchestrated complex post-acquisition transition and integration phases.
- Led cross-functional teams to achieve a 76% reduction in uncompleted driver workflow transactions within a 30-day timeframe.
- Certified Schneider Lean Coach, proficient in driving lean methodologies and fostering a culture of continuous improvement.
- Developed and implemented standard operating procedures (SOPs) and training documentation across divisional units.
- Served as a key liaison between technical teams and business stakeholders to ensure seamless technology implementations and deployments.
Continuous Improvement Training
- Emotional Intelligence
- Business Communication
- Effective Decision Making
- Effective Facilitation
- Learning About Leadership
- Structured Interviewing
- Effective Presentation Skills
- Principle Interpersonal Effect
- Zodiacs
- Persuasive Communication
- Excel II
- PowerPoint Advanced
- ISO Auditor Training
- Lean 101, 102 & Lean Coach
Timeline
Chief Information Officer (CIO)
KBX Logistics
2023.07 - Current
Managing Director, Technical Operations
KBX Logistics
2022.06 - 2023.07
Director of Technical Operations
KBX Logistics
2021.01 - 2022.06
IT Manager
KBX Logistics
2019.11 - 2021.01
System Implementation Lead
KBX Logistics
2019.09 - 2019.11
Director of Business Support/Operational Excellence
Schneider
2016.01 - 2019.09
General Manager
Wilson CARSTAR
2014.04 - 2016.01
Account Manager
Schneider
2000.10 - 2014.04
Driver Business Leader
Schneider
2000.10 - 2014.04
Customer Service Process Improvement Leader
Schneider
2000.10 - 2014.04
Inside Sales Representative
Schneider
2000.10 - 2014.04
Real Estate and Brokerage Program -
Northeast Technical College