Christienne Paner

Basic Functions

• Maintained up-to-date knowledge of industry regulations to ensure compliance when handling sensitive customer information and transactions.
• Streamlined processes for faster resolution times, effectively managing servicing requests and inquiries by authoring 5 Standard Operating Procedures (SOPs) for the department
• Optimized department efficiency by developing standardized templates for commonly used documents, streamlining daily tasks for all team members by creating Word templates for the 10 most used forms & letters that were then uploaded to the main operating system for use
• Collected and compiled vehicle title documents for review before submission to county motor vehicle as well as corrected any documents as received back from motor vehicle in order to perfect title; department monthly average of 30-40 new title document packets to county

Automobile Total Loss Claims - Financial Institution

• Worked with claims adjusters and examiners to expedite processing in alignment with procedures by communicating directly with adjusters throughout the claim process
• Strengthened client relationships by providing clear communication throughout the claims process, ensuring all parties were well-informed of progress and outcomes by providing status updates & advising when assistance was required to complete the claim - managing an average of 15-20 claims
• Developed a strong knowledge of various insurance products to provide comprehensive guidance during the claims process for diverse clientele.
• Prepared insurance claim forms or related documents and reviewed for completeness.
• Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.

• Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow, identifying discrepancies, and taking corrective actions as needed.
• Disbursed cash and checks accurately while maintaining security of cash drawers.
• Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers thus minimizing wait times
• Demonstrated adaptability during peak business hours, averaging 150 transactions per day, by multitasking and prioritizing tasks to maintain efficiency and quality of service