Christie R. Burnett

OFFICE MANAGER 06/2022 to CURRENT
Performance Therapy | Jackson, MS
• Updated reports, managed accounts, and generated reports
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Managed office operations while scheduling appointments
• Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
• Maintained computer and physical filing systems.
• Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
• Developed and maintained electronic record management systems to analyze and process data.
• Oversaw day-to-day business and clinical activities
• Addressed and remedied all patient or team member issues.
• Developed close working relationships with front office and back office staff.
• Building relationships with physicians to create steady referral pipeline.
• Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
• Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
• Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.

• Internal Promotion within Company
• Manage & oversee the day-to-day operation, logistics, staff, and programming of Stewpot’s day shelter for homeless adults
• Duties: Case Management, knowledge of clients’ lifestyles & needs, entering client data into HMIS, Management of schedule and staff-computer lab, front desk/security, mail, and toiletry systems, work with other Jackson area agencies and donors to meet clients’ needs and get them to places of shelter
• Have to have much patience in dealing with people from all walks of life who make up homeless population
• Established and oversaw 24 hr. program which provides both day and evening emergency shelter for clients due to COVID for consecutive months.
• This includes staffing and scheduling, meal coordination and overseeing needed donations and fundraising, overnight client scheduling and reservations, helping clients obtain necessary personal information for rapid rehousing eligibility, and finding furniture for clients’ apartments as transitions from homelessness into housing begin.

• Internal Promotion from Business Dept back to Children’s Program

• Internal promotion from Children’s Program to Business Office
• Duties: gather needed information to receive federal & state grant money (HUD, EFG, etc.); pay necessary bills and write checks for payroll, etc.; help with needed filing, create spreadsheets, and orchestrated general reorganization of the bookkeeping department to make things run more efficiently
• Tapped to manage Stewpot’s Capital Campaign Fund- receive & track donations/pledges made for 2010 Capital Campaign
• Work with Campaign Steering Committee as liaison.

• Responsible for all aspects of day to day running of children’s afterschool program, including various cleaning and preparatory work outdoor and indoor playtime; Summer camp planning and activities, prepared menus year-round; restocked school and kitchen supplies; prepared meals and snacks; transported children to program and home; provided safe, nurturing environment for inner-city children; tutored children and assisted them in all ways to help build their skills and their self-esteem so that clients may realize their potential; worked closely with the director to see that vision for program was carried out

• Managed all aspects of Worship and Creative Arts Ministry; scheduling of activities; coordination of participants; designing multimedia and PowerPoint presentations; designing and evaluating Sunday services; responsible for designing and implementing church and community events; produced and directed musicals in Children’s ministry; designed and created bulletins and signage used by church for outreach and advertising; recruiting and developing laypeople to become ministers by singing or playing on worship team, band or choir; directed and coordinated all practices for praise team/worship band; designed sanctuary décor (according to sermon series, holidays, etc.)