Christilynn Talbott
Summary
Polished healthcare professional, highly motivated, with extensive experience in managing patient intake processes and administrative functions. Known for strong focus on collaborative team efforts and also able to work independently. Reliable and flexible in adapting to changing needs while applying effective communication and organizational skills. Proven ability to navigate Labor and Industry claims. Enjoy challenging opportunities that utilize my leadership skills
Overview
21
21
years of professional experience
Work History
Intake Coordinator
Pacific Rehabilitation Centers
11.2021 - 03.2025
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Successfully dealt with Labor & Industries and Self Insured Workers Comp companies obtaining authorizations for referrals.
- Conducted onboarding of new patients, familiarizing them with our program and what they could expect.
- Communicated with our stake holders; Vocational Counselors, Attending Providers, Claim Managers and Attorneys to optimize coordination of services.
- Handled scheduling of patient appointments, assembled patient charts and gathered necessary outside records.
- Implemented and participated in outside marketing to our referral partners
- Advocated for patients by liaising with insurance companies, ensuring coverage and reducing financial stress for patients.
- Trained new staff members on intake procedures, contributing to a well-prepared team.
Licensed Multi-line Insurance Agent
Keith Sorestad State Farm Insurance
03.2004 - 07.2021
- Team Lead responsible for training of new employees and answering for all daily operations to the business owner.
- Increased client portfolio by offering tailored insurance solutions across multiple lines.
- Strengthened relationships by maintaining consistent communication and addressing client concerns.
- Delivered exceptional customer service to build trust and ensure client satisfaction.
- Attended industry events and conferences to stay informed on the latest trends, regulations, and product offerings.
- Increased brand visibility by participating in community events and networking opportunities.
Education
High School Diploma -
Ingraham High School
Seattle, WASkills
- Customer service
- Relationship building
- Appointment scheduling
- Charting and clinical documentation
- Multitasking and organization
- Microsoft office
- Team leadership
- Handling complaints
- Motivational leadership
- Staff training
- Spanish speaking ability
Volunteer
ESL volunteer teacher for 5 years; Outreach Medical Ministry-Honduras-patient triage; Outreach Ministry-Jalisco, Mexico-taught English
Timeline
Intake Coordinator
Pacific Rehabilitation Centers
11.2021 - 03.2025
Licensed Multi-line Insurance Agent
Keith Sorestad State Farm Insurance
03.2004 - 07.2021
High School Diploma -
Ingraham High School
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