Christin Allen
Reno
Summary
Professional with strong experience in customer relations, prepared to enhance client satisfaction and loyalty. Known for effective communication, problem-solving, and adaptability in dynamic environments. Team-focused, delivering consistent results through collaboration and reliability. Proficient in conflict resolution, active listening, and multi-tasking to meet diverse customer needs.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Server
Land Ocean New American Grill
04.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
Server
Red Robin
03.2020 - 03.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Improved dining experience by providing prompt, attentive service to guests.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Built rapport with guests to enhance their dining experience and encourage return visits.
Dining Room Supervisor
Cascades Senior Living
04.2017 - 03.2019
- Circulated throughout dining room to assess general satisfaction of guests and identify appropriate opportunities to ask residents about dining experiences.
- Implemented conflict resolution techniques when handling complaints from residents or disagreements amongst employees.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Addressed resident complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Education
High School Diploma -
West Covina High School
West Covina, CA06-2001
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Team collaboration
- Relationship management
- Multitasking and organization
- Positive guest interactions
- Customer feedback management
- Team player
- Reliable and responsible
Timeline
Server
Land Ocean New American Grill
04.2023 - Current
Server
Red Robin
03.2020 - 03.2023
Dining Room Supervisor
Cascades Senior Living
04.2017 - 03.2019
High School Diploma -
West Covina High School
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