Christin Cipolla
Canton,MI
Summary
Dynamic and detail-oriented Pharmacy Technician with proven expertise at Dev's Pharmacy in optimizing workflow and enhancing patient care. Skilled in medication dispensing and insurance billing, I fostered strong patient relationships while implementing process improvements that increased office efficiency by 30%. Committed to confidentiality and compliance, I ensure safe and effective healthcare delivery.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Washdev Mata
04.2023 - Current
- Maintained and sterilized medical equipment, adhering to safety protocols and infection control standards.
- Documented patient progress notes accurately, contributing to comprehensive medical records management.
- Obtained client medical history, medication information and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, and medications.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Empowered patients through education on self-management techniques for chronic conditions.
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within pharmacy.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Increased efficiency in office by implementing digital filing system for patient records.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Medical Assistant
Dr. Regina Simone D.O
07.2020 - 04.2023
- Collaborated with interdisciplinary teams to streamline communication regarding patient care needs and updates.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Improved clinical workflow with introduction of electronic health records system.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Taught patients about medications, procedures, and care plan instructions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Maintained and sterilized medical equipment, adhering to safety protocols and infection control standards.
- Coordinated appointment scheduling, optimizing patient flow and reducing wait times for consultations.
- Educated patients on treatment plans, fostering understanding and adherence to prescribed therapies.
- Documented patient progress notes accurately, contributing to comprehensive medical records management.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
Medical Assistant
Dr. Shabanah Khan M.D
04.2006 - 07.2019
- Assisted in patient intake processes, ensuring accurate data collection and confidentiality compliance.
- Supported medical staff with routine clinical tasks, enhancing workflow efficiency and patient care quality.
- Maintained and sterilized medical equipment, adhering to safety protocols and infection control standards.
- Coordinated appointment scheduling, optimizing patient flow and reducing wait times for consultations.
- Educated patients on treatment plans, fostering understanding and adherence to prescribed therapies.
- Documented patient progress notes accurately, contributing to comprehensive medical records management.
- Implemented process improvements for administrative tasks, increasing efficiency in office operations by adapting existing procedures.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Empowered patients through education on self-management techniques for chronic conditions.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Increased efficiency in office by implementing digital filing system for patient records.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Measured patient pulse oximetry.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Education
Associate of Applied Science - Registered Nursing
Henry Ford College
Dearborn, MI08.2014
Medical Assisting Certification - Medical Assistant
Everest Institute
Dearborn, MI04.2007
GED - G.E.D
University of Detroit Mercy
Detroit, MI06.2002
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Insurance billing
- Medication dispensing
- Patient confidentiality
- Prescription filling
- Insurance verification
- Drug safety
- Pharmaceutical calculations
- Stocking shelves
- Processing payments
- Pharmacy software proficiency
- Interpreting and processing medication orders
- Pharmacy law compliance
- Healthcare regulations
- Medicare and medicaid process
- Drug inventory management
- Prescription interpretation
- Verifying orders
- Regulatory compliance
- Secure storage of medications
- Drug interaction awareness
- FDA drug safety guidelines
Certification
CPHT
M.A
Timeline
Pharmacy Technician
Washdev Mata
04.2023 - Current
Medical Assistant
Dr. Regina Simone D.O
07.2020 - 04.2023
Medical Assistant
Dr. Shabanah Khan M.D
04.2006 - 07.2019
Associate of Applied Science - Registered Nursing
Henry Ford College
Medical Assisting Certification - Medical Assistant
Everest Institute
GED - G.E.D
University of Detroit Mercy
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