Christin Crider
Summary
Dynamic leader in patient care coordination and workforce development with a proven track record of enhancing patient engagement and behavioral health outcomes. Successfully designed and implemented culturally appropriate health advocacy curricula and clinical strategies, resulting in improved care quality and increased team efficiency. Recognized for fostering collaborative environments and driving interdisciplinary teams towards innovative solutions. Highly skilled in crisis intervention, data confidentiality management, and creating secure and supportive spaces for diverse populations navigating behavioral health challenges.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Lead Health Advocate / Services Coordinator
Welcome Home Health
01.2019 - Current
- Led the planning and execution of clinical policies and procedures in collaboration with the Director of Clinical Operations and Director of Behavioral Health, ensuring alignment with organizational goals and best practices.
- Directed the development and implementation of innovative strategies to enhance patient engagement and adherence to remote behavioral health services.
- Oversaw initial assessments and screenings, ensuring accurate evaluation of patient needs and determination of appropriate levels of care.
- Facilitated interdisciplinary team meetings and case conferences, fostering collaborative care planning, goal setting, and continuous improvement.
- Supervised patient progress monitoring and outcomes through regular follow-ups, making data-driven adjustments to care plans to optimize results.
- Championed patient advocacy by identifying and addressing barriers to treatment adherence, promoting holistic well-being and empowering patients in their care journey.
- Coordinated with healthcare providers, community resources, and caregivers to deliver comprehensive, integrated care and support services.
- Ensured strict compliance with HIPAA regulations and organizational policies by maintaining accurate, confidential patient records and upholding the highest standards of data security.
Workforce Development
Welcome Home Health
03.2024 - Current
- Designed and led the implementation of a comprehensive health advocacy curriculum, aligning training with behavioral health program standards, organizational goals, and culturally appropriate workforce development strategies.
- Led instructional design and execution of learning programs, ensuring educational content was inclusive and reflective of diverse cultural perspectives within health advocacy.
- Developed and deployed multimedia learning resources—including training videos, articles, and presentations—to enhance staff engagement in program tracking and evaluation processes.
- Customized instructional modules for diverse teams, ensuring relevance to specific health advocacy roles and contributing to targeted workforce development.
- Adapted training programs to meet the unique needs of employees across departments, incorporating cultural sensitivity, experience levels, and familiarity with health advocacy concepts.
- Continuously refined learning materials, integrating the latest best practices, guidelines, and emerging advocacy opportunities to keep the workforce at the forefront of industry standards.
- Fostered an inclusive learning environment by embedding cultural competency into all training initiatives, promoting equity and diversity in workforce development.
Requester Services Representative
MRO Corporation
07.2024 - Current
- Managed high call volumes while maintaining a professional demeanor and ensuring timely issue resolution.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns
- Achieved high customer satisfaction ratings by delivering empathetic support during challenging situations
- Receive and assess authorization forms for completeness and compliance with regulations such as HIPAA, the Privacy Act, and the Freedom of Information Act
- Determine the urgency of requests and release information accordingly, ensuring all actions are logged in tracking systems
- Excels in Call Center fast-paced environment with the ability to work independently and self-motivated
Intern / Interim Housing Coordinator
North Kitsap Fishline
- Facilitated matching of homeowners and tenants for homesharing arrangements, ensuring compatibility and mutual benefit.
- Managed program logistics including scheduling, monitoring occupancy, and maintaining documentation to ensure program compliance and effectiveness.
- Developed and implemented homesharing agreements and contracts, outlining roles, responsibilities, and expectations for both parties.
Direct Support Professional
Ambitions of Washington
10.2006 - 09.2013
- Maintained detailed documentation of activities, observations, and incidents to ensure effective communication and continuity of care.
- Implemented behavioral support strategies to manage challenges and foster a positive environment.
- Administered medications accurately and on schedule, ensuring compliance with health protocols.
- Assisted with daily activities such as meal preparation, eating, and household chores to promote independence.
Education
Bachelor of Arts - Human Services
Western Washington University
Bellingham, WA06.2019
Associate of Arts -
Olympic College
Bremerton, WA06.2017
Skills
- Care Team Leadership
- Culturally Competent Patient Engagement
- Adaptive Multitasking & Prioritization
- Collaborative Team Building
- Strategic Problem-Solving Expertise
- Crisis Intervention & De-escalation Techniques
- Comprehensive Patient Care Coordination
- Behavioral Health Advocacy & Support
- Teamwork and collaboration
Certification
Certified Peer Counselor
Timeline
Requester Services Representative
MRO Corporation
07.2024 - Current
Workforce Development
Welcome Home Health
03.2024 - Current
Lead Health Advocate / Services Coordinator
Welcome Home Health
01.2019 - Current
Direct Support Professional
Ambitions of Washington
10.2006 - 09.2013
Associate of Arts -
Olympic College
Intern / Interim Housing Coordinator
North Kitsap Fishline
Bachelor of Arts - Human Services
Western Washington University
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