Christin R. Cross
Hemet,USA
Summary
Results-oriented professional with a track record of surpassing project goals in Healthcare, Transportation, and Recruiting industries. Known for consistently delivering high-quality results. Experienced communicator adept at working with personnel, agencies, hiring managers, and candidates. Proficient in conducting thorough investigations and maintaining quality standards. Skilled relationship builder dedicated to fostering industry partnerships and sustaining a reliable candidate pipeline.
Overview
10
10
years of professional experience
Work History
Field Recruiter
National Express LLC
Lisle, USA
03.2023 - Current
- Managed high-volume recruitment for eight accounts in the West Region.
- Executed full-cycle recruitment through platforms such as CRM, Calendly, Taleo and Indeed.
- Led high-volume recruitment initiatives, optimizing full-cycle recruitment processes across eight key accounts, enhancing account portfolio by 1.9% within six months.
- Fast-tracked from Screening Coordinator to Field Recruiter in five months, reflecting exceptional performance and strategic client engagement.
- Spearheaded comprehensive job interviews and candidate assessments via Microsoft Teams, ensuring high-quality candidate selection.
- Innovated recruitment marketing strategies, utilizing diverse communication channels to effectively attract top talent.
- Streamlined background verification and onboarding processes, ensuring rigorous compliance and high client satisfaction.
Sourcing Specialist
Robert Half International
Cleveland, USA
03.2022 - 11.2022
- Executed full cycle recruitment strategies through Salesforce and Indeed platforms
- Engaged in client consultations to analyze and determine optimal staffing solutions
- Leveraged the features of Microsoft Teams to conduct digital interviews successfully.
- Achieved notable results in resume construction and review
- Streamlined the scheduling process for interviews
- Established trust and rapport with potential employees and employers
- Maintained and updated a robust internal candidate tracker via Microsoft Excel
- Executed multi-channel campaigns to promote job postings
Fraud Analyst
Stamps.com
El Segundo, USA
02.2020 - 08.2022
- Performed in-depth account investigations to identify and resolve user security issues
- Closely monitored and reported on fraudulent activities, ensuring the security of protected data
- Ensured accurate and compliant verification of security hold accounts
- Determined fraudulent activities after conducting comprehensive system analysis.
- Conducted comprehensive fraud alert operations
- Maintained a secure work environment by verifying the IP hold status
- Protected company's financial interests by closing suspicious accounts and mitigating potential fraud
- Efficiently managed and resolved high-level customer account disputes
- Issued refunds promptly upon request and updated users' payment details
- Routed inbound calls to the respective departments
- Secured precision in the process of interaction and data collection
- Optimized account resolution for improved efficiency
- Efficiently managed payment collection for outstanding accounts
- Optimized customer experience through effective handling of inbound calls with successful transfers.
- Implemented cost-saving measures to improve purchase process
Quality Assurance Representative/Job Coach
LogistiCare Solutions, LLC
Garden Grove, USA
07.2015 - 11.2018
- Quickly advanced to Job Coach role just three months after joining the department.
- Engaged in various oversight activities internally and externally, including inter-rater reliability reviews and focused audits. Provided recommendations for potential improvements.
- Ensured adherence to CMS, DHCS, DMHC ,MRMIB and NCQA standards while identifying issues in administrative complaints as well as resolving complex provider appeals and State Fair Hearings.
- Responsible for ensuring the integrity of the A&G database by accurately and promptly assigning cases. Collaborates with Quality Assurance Supervisor to address any issues that arise in the database, including complaint resolution.
- Analyzed the results of the recorded data for suggesting constructive recommendations to enhance safety and customer satisfaction.
- Utilized investigative reporting techniques to enhance service quality and improve overall member safety
- Maximized customer satisfaction to boost business revenue
- Streamlined client issue resolution procedures
- Conducted interviews for the expansion of departmental workforce
- Designed and implemented efficient onboarding practices in adherence with company policies.
- Implemented and maintained efficient departmental processes.
Transportation Provider Help Desk Specialist
LogistiCare Solutions, LLC
Garden Grove, USA
01.2015 - 07.2015
- Exceeded expectations in a busy call center
- Managed six provider accounts before transitioning to Quality Assurance department
- Executed multiple data input duties
- Implemented measures to guarantee driver compliance with non-emergency medical transportation standards based on investigative reporting.
- Ensured proper categorization of expenditures on expense reports
- Demonstrated expertise in smoothly operating multi-line phone systems
- Managed and mitigated escalated transportation provider concerns
- Maintained accuracy while managing reports in a fast-paced call center
- Managed the scheduling of non-emergency medical transportation to ensure timely and accurate service
Education
Diploma -
South Bay Lutheran High School
01.2006
Skills
- Four Years Remote Experience
- Full cycle Recruitment & Sourcing
- Quality Assurance
- Fraud Analysis
- Policy Development
- Healthcare Compliance
- Healthcare terminology
- Healthcare regulatory standards
- Managed Care Member Oversight
- Employee Relations
- Background Checks
- Investigative Reporting
- Social Media Recruiting
- Client management
- Talent management
- Talent Acquisition
- Pre-Employment Screening
- Project Management
- Outbound Calling
- Recruitment
- Human Resource Management Systems
- Recruiting Software Experience
- Training and Onboarding
- Applicant Tracking Systems
Accomplishments
- Exceeded project staffing goal by 1.9% in 6 months of joining National Express LLC.
- Promoted to Job Coach within 3 months of joining the Quality Assurance Department at LogistiCare Solutions.
Timeline
Field Recruiter
National Express LLC
03.2023 - Current
Sourcing Specialist
Robert Half International
03.2022 - 11.2022
Fraud Analyst
Stamps.com
02.2020 - 08.2022
Quality Assurance Representative/Job Coach
LogistiCare Solutions, LLC
07.2015 - 11.2018
Transportation Provider Help Desk Specialist
LogistiCare Solutions, LLC
01.2015 - 07.2015
Diploma -
South Bay Lutheran High School
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