Christin Dana
San Diego,CA
Summary
Dynamic professional with a proven track record in inventory management and exceptional communication, demonstrated at Trader Joes. Excelled in high-pressure situations, enhancing customer loyalty through outstanding service. Skilled in problem resolution and multitasking, consistently exceeding client expectations and driving repeat business at Carlson Wagonlit Travel.
Overview
20
20
years of professional experience
Work History
Trader Joes Crew Member
Trader Joes
04.2020 - Current
- Engaged with customers offering exceptional customer service while answering questions and offering suggestions.
- Visual merchandising display coordinator. Planned out product displays for the entire store.
- Product order writer.
- Worked with other crew members on teams to accomplish outstanding visual products for our customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to Mates.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Domestic Engineer
My Home
01.2008 - 04.2020
- Self-motivated, with a strong sense of personal responsibility.
- Maintained a clean, safe, and organized home environment for my family members.
- Improved household efficiency by managing daily schedules and organizing appointments.
- On call 24/7 for special needs and wants for three minors.
- Handled conflict between minors in a high tension setting while staying calm and effective.
- Provided driving services every day to minors so they could succeed and be involved in extra curricular activities.
Corporate VIP Travel Consultant
Carlson Wagonlit Travel
09.2004 - 02.2008
- Organized trips for individual, family and business travelers.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Handled sensitive information with professionalism and discretion.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Increased repeat business by providing outstanding customer service and addressing client concerns promptly.
- Stayed up-to-date on current trends, destinations, and supplier offerings to provide the most relevant advice to clients.
Education
Associate of Applied Business - Travel And Tourism
Sinclair Community College
Dayton, OH06-2004
Skills
- Inventory management
- Problem resolution
- Positive attitude
- Attention to detail
- Multitasking
- Excellent communication
- Organizational skills
Timeline
Trader Joes Crew Member
Trader Joes
04.2020 - Current
Domestic Engineer
My Home
01.2008 - 04.2020
Corporate VIP Travel Consultant
Carlson Wagonlit Travel
09.2004 - 02.2008
Associate of Applied Business - Travel And Tourism
Sinclair Community College
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