Christin Ervin
Dallas,TX
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty. Passionate about continual learning.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Walmart
10.2021 - Current
- Deliver exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction in a high-volume retail environment.
- Maintain a professional and friendly demeanor while assisting customers with product selection and checkout processes.
- Demonstrate expertise in operating point-of-sale (POS) systems to process transactions accurately and efficiently.
- Provide support for store promotions and product launches, effectively upselling and cross-selling to enhance revenue.
- Handle cash, credit, and debit transactions, consistently balancing registers with 100% accuracy at the end of each shift.
- Collaborate with team members to meet sales goals and improve the overall shopping experience for customers.
- Manage customer returns and exchanges in alignment with company policies, minimizing customer inconvenience.
- Monitor and maintain inventory levels, reporting discrepancies to management to ensure product availability.
- Resolve conflicts and escalated complex issues to management to maintain a positive customer experience.
- Proactively identify customer needs and provided tailored solutions to ensure satisfaction and build brand loyalty.
- Support loss prevention efforts by monitoring for suspicious activities and reporting potential thefts to management.
- Adhere to safety and security guidelines, ensuring a safe shopping environment for both customers and staff.
- Perform financial transactions for customers paying electronically through the company's bill pay system, send money across the country and states, cash checks, process money orders and so much more!
Education
Bachelor of Arts - Early Childhood Education
Philander Smith University
900 Daisy L Bates Dr, Little Rock, Arkansas05-2021
High School Diploma -
Lincoln Humanities/Communication Magnet High Schoo
2826 Elsie Faye Higgins St, Dallas, Tx05-2007
Skills
- Organizational skills
- Multitasking Abilities
- Decision-making
- Troubleshooting
- Time management
- Team management
- Interpersonal communication
- Social perceptiveness
- Critical thinking
- Dependable and responsible
- Training & Development
- Problem resolution
Contact
renealovechristin@gmail.com
Timeline
Customer Service Representative
Walmart
10.2021 - Current
Bachelor of Arts - Early Childhood Education
Philander Smith University
High School Diploma -
Lincoln Humanities/Communication Magnet High Schoo
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