Christin Feist
Forty Fort,United States
Summary
Effective customer service professional with exceptional interpersonal skills. Dependable, punctual, and works well under pressure.
Overview
23
23
years of professional experience
Work History
Concessions Worker/Stand Leader
SMG Mohegan Sun Arena
10.2019 - Current
Deli Clerk and Fry Cook
Schiffs
12.2023 - 08.2024
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Learned other teammates' work tasks to train as backup.
- Operated large-volume cooking equipment such as grills, deep-fat fryers or griddles.
- Cleaned, stocked, and restocked workstations and display cases.
- Enhanced food quality by ensuring proper cooking times and temperatures for various fried foods.
- Operated fryers and grills by pouring oil and placing food items on surface to fry or grill.
- Stored food in designated containers and storage areas to prevent cross-contamination and spoilage.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Tested temperatures of food at specified intervals by using food thermometers.
- Cleaned and maintained fryers and grills to keep appliances in working condition.
- Maintained strict adherence to food safety standards, ensuring proper handling and storage of ingredients.
Cook
Smokey Bones
04.2004 - 09.2005
Store Associate
Old Navy
08.2001 - 08.2005
Education
Academic diploma recieved -
Wyoming Valley West High School
06.2000
Skills
- Communication
- Customer Service
- Problem Solving
- Professionalism and Courtesy
- Teamwork orientation
- Stress Tolerance
- Food safety knowledge
- Food Preparation
- Equipment Operation
- Food Safety Compliance
- Cleaning and sanitation
- Fast and efficient service worker
- Point of Sale (POS) system operation
- Valid Pennsylvania driver's license
- Basic Math
- Attention to Detail
- Team Player
- Dependable and Cooperative
- Adaptability and Flexibility
- Multitasking and Organization
- Critical Thinking
- Problem-Solving
- Valid [State] driver's license
Roles And Responsibilities
- Performes cash handling duties and managed the register
- Prepares and serves food, snacks, and beverages to customers in a timely manner
- Maintaines a clean and orderly work station, tracked inventory, and restocked shelves
- Resolves customer complaints in a timely and professional manner
- Followes all safety and sanitation regulations while preparing and serving food
- Demonstrate excellent customer service and interpersonal skills
- Followed food safety regulations and health codes
- Prepared meals for up to 150 patrons daily using fresh ingredients
- Assisted in overall kitchen operations, including dishwashing and order taking
- Maintained clean and organized kitchen areas
- Trained new cooks on food preparation and safety
- Monitored food inventory and ordered necessary items
- Consistently met quality standards and customer satisfaction ratings
- Assisted customers with selecting merchandise and completing transactions
- Maintained a clean, organized, and safe store environment
- Processed customer returns and exchanges
- Monitored store security and reported suspicious activity
- Trained and supervised new associates on store policies and procedures
- Provided excellent customer service, including resolving customer complaints and inquiries
Volunteer Experience
- Dana Street Elementary School, 50 Dana Street, Forty Fort, PA 18704, 08/01/16, Volunteer Coordinator
- Church Council, 813 Wyoming Ave, Kingston, PA 18704, 05/01/21, Member
Timeline
Deli Clerk and Fry Cook
Schiffs
12.2023 - 08.2024
Concessions Worker/Stand Leader
SMG Mohegan Sun Arena
10.2019 - Current
Cook
Smokey Bones
04.2004 - 09.2005
Store Associate
Old Navy
08.2001 - 08.2005
Academic diploma recieved -
Wyoming Valley West High School