Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christin Gilmore

D'iberville,MS

Summary

Hardworking customer service representative assessed charges for services requested or collected deposits and payments. Contacted customers regarding status updates or adjustments. Trained customers on new policies or procedures and responded to emails or messages in timely manner.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience

Work History

Sr. Claims Assistant - Worker's Compensation

Nationwide
05.2023 - Current
  • Logged, allocated and managed claims.
  • Prepared files, letters and notices.
  • Transmitted case files between offices.
  • Timely and accurate processes litigation advisor payments for business unit.
  • Delivers a positive customer service experience to all internal/external current and prospective Nationwide customers.

ISR II Claims Services

Nationwide
07.2022 - 05.2023
  • Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
  • Responded to customer requests for products, services, and company information.
  • Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
  • Completed customer applications and updated records to reflect current information.
  • Documented customer interactions and transactions for accurate, up-to-date records.
  • Assessed customer needs and recommended suitable insurance policies.
  • Assisted customers with completing insurance documents to avoid missed information.

Medical Records Requests Agent

Ciox
03.2022 - 07.2022
  • Maintained patient records in compliance with security regulations.
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
  • Uploaded physician progress notes, history, and physicals into electronic medical records.
  • Maintained patient confidence by keeping patient records information confidential.
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Responded to patient inquiries to provide information and details of medical records.
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.

Mobility Sales and Service Representative

AT&T
01.2015 - 03.2022
  • Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
  • Kept senior managers informed about sales activities, current inventory and other metrics via timely reports.
  • Troubleshot sales and service operations to increase profitability and bring positive organizational change.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Managed high levels of call flow and responded to wireless service technical support needs.

Education

Certification - Nursing Assistant

Mississippi Gulf Coast Community College
Biloxi, MS

Skills

  • Insurance coverage verification
  • Insurance industry experience
  • Account management
  • Critical Thinking
  • Understanding of medical terms
  • Proficient in Customer Connect

Timeline

Sr. Claims Assistant - Worker's Compensation

Nationwide
05.2023 - Current

ISR II Claims Services

Nationwide
07.2022 - 05.2023

Medical Records Requests Agent

Ciox
03.2022 - 07.2022

Mobility Sales and Service Representative

AT&T
01.2015 - 03.2022

Certification - Nursing Assistant

Mississippi Gulf Coast Community College

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Christin Gilmore