Certified Hairstylist with extensive customer service background. Successful at exceeding salon product sales goals through persuasive client consultations. Motivated by love of aesthetic improvement and desire for customer satisfaction.
Overview
11
11
years of professional experience
Work History
Executive Assistant/Office Manager
Prime Wealth Advisors
11.2022 - Current
Calendar Management - coordinate with clients and internal staff to arrange meetings to discuss investments/future financial needs
Communication Handling - act as a point of contact between executives, clients, and other staff
Event Coordination - organize and manage client events, seminars, and workshops
Office Operations - oversee office supplies and inventory management
Confidentiality - handle sensitive client information with discretion and maintain confidentiality at all times
Document Preparation and Management - prepare, format, and manage financial documents, reports, and presentations., or both Tax Preparation and Wealth Management
Executive Assistant
Family Resource Consultants
02.2017 - 11.2022
Revised and maintained master calendar to coordinate meetings across multiple client schedules, which included parents, children, best interest attorneys, parental supervisors and staff
Opened, read and replied to emails, letters and correspondence on behalf of executives
Coordinated court dates and depositions for staff
Spearheaded training and development programs for new employees
Screened phone calls for executives to instantly identify priority clients and filter out spam calls
Managed and tracked expenses to meet company budget requirements
Managed daily invoices, reports and proposals
Contacted customers for payments/past due balances
Followed proper accounting and bookkeeping procedures to support audits.
Sales Executive
Global, The Source
02.2016 - 02.2017
Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends in the HVAC industry
Retained clients and wholesale facility relationship referrals by promptly resolving customer complaints, providing value and promoting quality
Followed up face-to-face guest interaction with email, phone, or mail correspondence from manufacturing companies down to HVAC technicians
Sourced new sales opportunities through inbound lead follow-up and social media outreach
Drove around town retaining contact information off billboards and maintenance vehicles
Used cold calling or job site visits and networking to sell products and services.
Administrative Coordinator
Greenlight Medical
05.2013 - 02.2016
Answered phone calls, provided information, and connected callers to appropriate personnel
Assisted managers in proofing of medical documentation for negotiations
Partnered with internal teams on addressing strategic objectives and executing priorities for weekly negotiations
Aligned calendars to coordinate meetings between staff and clients
Interacted with clients to coordinate logistics and gather data
Answered telephone inquiries and processed incoming and outgoing mail.