Christin Hamilton
Stuart,FL
Summary
Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Publix Super Markets
08.2016 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Responded to customer requests for products, services and company information
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Cannabis Advisor
MUV
01.2025 - 08.2025
- Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Mentored junior advisors, fostering a supportive team environment focused on growth and learning.
- Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
- Spearheaded sustainability initiative within investment portfolios, aligning client values with their financial goals.
- Pioneered client onboarding process that significantly reduced time to first investment.
Sales Associate
Fort Pierce Discount Liquor
11.2023 - 06.2025
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to build rapport and loyalty.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
Customer Service
7-Eleven
11.2019 - 07.2023
- Provided exemplary customer service by addressing patron complaints and providing accurate information
- Completed accurate cash-in and cash-out procedures of computerized cash register
- Accurately completed charge logs and batched credit card reports at day end
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Monitored self-checkout systems and provided assistance or intervention where required
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches
Education
High School Diploma -
Jensen Beach High School
Jensen Beach, FL2017
Skills
- Computer proficient
- Administrative support
- Retail materials management
- Product upselling
- Written and verbal communication
- Multi-tasking ability
- Adaptability and flexibility
- Active listening
- Problem-solving
- Customer service
- Critical thinking
- Complaint handling
- Customer satisfaction measurement
- Time management
- Microsoft Excel
- Decision-making
- Microsoft outlook
- Task prioritization
- Quality control
- Payment processing
- Team development
- Multi-line phone talent
- Assertiveness
- Store maintenance
- Stock management
- De-escalation techniques
- Staff education and training
- Building rapport
- [Software] CRM system proficiency
Timeline
Cannabis Advisor
MUV
01.2025 - 08.2025
Sales Associate
Fort Pierce Discount Liquor
11.2023 - 06.2025
Customer Service
7-Eleven
11.2019 - 07.2023
Customer Service Representative
Publix Super Markets
08.2016 - Current
High School Diploma -
Jensen Beach High School