Summary
Overview
Work History
Education
Skills
Timeline
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Christin Henry

Christin Henry

Dalton,Ga

Summary

Detail-oriented, adaptable, and productive professional with well-rounded experience in customer service . Self-reliant, accountable, and hardworking individual with a track record of problem solving, quick thinking, and resolving complex issues Proven ability to be a team-player with excellent interpersonal skills able to communicate with people with diverse personalities and backgrounds Unflustered, calm individual with strong time management skills who can multi-task and handle several projects and issues simultaneously Responsible leader who utilizes total quality and safety management principles to operate successfully in a stressful, fast-paced, deadline oriented environment Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management. Organized Administrative Assistant experienced in assisting with daily office needs and managing general administrative activities. Expertise in mathematics and finance-related initiatives. Successful in coordinating and executing meetings, travel and special events. Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

15
15
years of professional experience

Work History

Administration Assistant

Tarvin Prison Ministries
Dalton, GA
02.2008 - Current
  • Oversee all aspects of publication orders including inventory and maintenance of inventory
  • Provide customer service to various clients
  • Implemented a variety of customer service concepts, practices, and procedures Computer skills including Microsoft Word, Outlook, Excel, and Internet Explorer
  • Answered multi telephone lines
  • Answered multi-line telephone, routed calls, and took accurate messages; directed visitors to appropriate areas
  • Responsible the overall management of scheduling, setting up appointments, company event planning, receiving incoming calls, and communications to the staff
  • Logged and filed classified documents
  • Ensure that all data held on electronic and paper-based systems is accurate and up to date
  • Used office equipment and word processing software, prepared a variety of correspondence, memorandums, and other reports required for day-to-day operation.Refered to agency regulations, dictionaries, and other typical office reference materials to ensure proper format, grammatical accuracy, and correct spelling
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems on the spot.Provided effective communication and customer service support to the sales, marketing and administrative teams on daily basis.Implemented new processes and systems for improving customer service satisfaction
  • Plan and prepare meetings, conferences and conference calls
  • Assist clients in obtaining employment, answer phones, assist clients on how to use computers and programs, and helped employees in whatever projects that needed to be done such as organizing, filing paperwork, typing, and mailing letters
  • Handled business calls both incoming and outgoing.

Mortage Customer Service

US Bank Home Mortgage
Owensboro, KY
02.2010 - 07.2016
  • Greeted visitors or callers to handle questions or direct to appropriate staff.
  • Processed financial documents, contracts, expense reports and invoices.
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
  • Processed incoming mail and packages and placed envelopes in bins for employees.
  • Organized both physical and digital files and updated reports to coordinate project materials.
  • Monitored schedules and calendar obligations for executives.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Responded effectively to sensitive inquiries or complaints.
  • Maintained accurate department and customer records.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Directed customer communication to appropriate department personnel.
  • Scheduled appointments, meetings and events for management staff.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.

Education

Associate of Arts - Business Administration And Management

Elizabethtown Community And Technical College
Elizabethtown, KY

Skills

  • Verbal communication
  • Phone skills
  • Listening
  • Data entry skills
  • People skills
  • Customer service
  • Attention to detail
  • Professionalism
  • Multi-tasking
  • Strong interpersonal and communication skills
  • Analytical and problem-solving skills
  • Great attention to detail
  • Able to accurately check guest identification
  • Excellent people and customer service skills
  • Time-management skills
  • Ability to work in a fast-paced environment and remain calm while doing so
  • Good leadership skills
  • Able to accept criticism
  • Good decision-making and problem-solving skills
  • 10-Key Proficiency
  • Timeline Planning and Management
  • Back Office Operations
  • Data Entry Documentation
  • Strong Organizational Skills
  • Verbal and Written Communication
  • Judgment and Decision Making
  • Schedule Management
  • Task Prioritization
  • Professional and Courteous
  • Meticulous Attention to Detail
  • Microsoft Office

Timeline

Mortage Customer Service

US Bank Home Mortgage
02.2010 - 07.2016

Administration Assistant

Tarvin Prison Ministries
02.2008 - Current

Associate of Arts - Business Administration And Management

Elizabethtown Community And Technical College

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Christin Henry