Christin Mathew

Salesforce Administration (NPSP)

• Administer Salesforce Nonprofit Success Pack (NPSP) environment supporting fundraising, donor management, volunteer programs, and organizational operations.
• Configure custom objects, fields, page layouts, validation rules, permission sets, and record types to support business requirements.
• Design and maintain reports and dashboards for executive leadership, fundraising teams, and program managers.
• Build automated workflows and Salesforce Flows to streamline donor management and operational processes.
• Manage user accounts, roles, profiles, and security permissions while ensuring compliance with organizational policies.
• Perform data imports, exports, deduplication, cleansing, and ongoing data quality management using Data Loader.
• Support recurring donations, grants management, household accounts, affiliations, and donor engagement tracking.
• Collaborate with stakeholders to gather requirements and implement scalable Salesforce solutions.
• Develop user documentation and conduct training sessions to improve Salesforce adoption and user productivity.

IT Support & Systems Administration

• Provide Tier 2/Tier 3 technical support for over 100+ end users across multiple departments.
• Administer Microsoft 365, SharePoint Online, Active Directory, and Entra ID environments.
• Manage user onboarding, offboarding, account provisioning, access requests, and license assignments.
• Support enterprise Managed File Services (MFS), including file share permissions, storage management, and data access controls.
• Troubleshoot hardware, software, network, VPN, email, and collaboration platform issues.
• Maintain SharePoint sites, document libraries, permissions, and content management processes.
• Monitor system performance and proactively resolve issues to minimize downtime and improve service reliability.
• Create and maintain technical documentation, knowledge base articles, and standard operating procedures.

Designed and optimized custom objects, fields, record types, page layouts, validation rules, and list views to support evolving business needs.

• Administered and maintained Salesforce environment including users, roles, profiles, permission sets, and security architecture.
• Built and maintained reports and dashboards for sales, operations, and leadership teams to support data-driven decision making.
• Implemented and maintained Salesforce Flow automation to streamline business processes and reduce manual effort.
• Managed end-to-end data operations, including data imports, exports, cleansing, deduplication, and migration using Data Loader.
• Collaborated with stakeholders to gather requirements and translate business needs into scalable Salesforce solutions.
• Supported user onboarding, training, and ongoing system adoption across multiple departments.
• Provided Tier 2 support for Salesforce issues, troubleshooting system errors and user access problems.
• Performed system testing, regression testing, and user acceptance testing (UAT) for Salesforce enhancements and releases.
• Supported integration between Salesforce and third-party tools (marketing, finance, or service platforms).
• Maintained data integrity through regular audits, validation rules, and governance practices.
• Assisted in release management, sandbox testing, and production deployments.
• Developed and maintained documentation, SOPs, and training materials for end users and internal teams.
• Worked closely with developers and senior admins on complex configurations and enhancements.