Christin Ngo
Taneyville,MO
Summary
I am a personable and dedicated manager / customer service representative with extensive experience in multiple industries. I'm a solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients.
Overview
2025
2025
years of professional experience
Work History
Office Manager /Service Dispatcher
Goff HVAC & Solar Energy
Forsyth, MO
09.2016 - 10.2024
- Supervised staff, organized schedules, performed, and delegated tasks.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Ordered time-sensitive parts, supplies, and equipment.
- Filed reports detailing warranty information, such as expiration dates, product types, and customer contact details.
- Received incoming calls from customers, assessed their needs and dispatched service technicians accordingly.
- Created schedules for technicians to ensure efficient use of time and assigned drivers to appropriate routes based on customer needs.
- Provided timely updates to customers and resolved customer complaints related to service issues or delays.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Utilized company CRM program to locate addresses, calculate estimated arrival times, and provide directions when necessary.
Cashier
Tj Maxx Dept Store
Branson, MO
09.2016 - 12.2017
- Greeted customers and answered any questions they had about the store's products and services.
- Demonstrated knowledge of store products and helped customers find specific products, answered questions, and offered product advice.
- Offered suggestions for additional items that may be of interest to customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Manager
The Hawaiian Monkey Shaved Ice
Forsyth, MO
- Analyzed market trends and competitor activity to inform business strategy.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Directed recruitment, hiring, and training of new staff members.
- Led a team of 4-6 employees at a time, ensuring high productivity and excellent customer service.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Recruited and trained new employees to meet job requirements.
- Implemented quality control measures to uphold company standards.
- Monitored daily financial transactions and prepared weekly reports for management review.
- Maintained a safe working environment by conducting regular inspections, enforcing safety regulations, and responding promptly to any hazards or accidents.
- Ensured compliance with local health codes, sanitation regulations, and company policies.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Priced and ordered food products, kitchen equipment, and food service supplies.
- Accurately recorded orders on cash register and point-of-sale system. (Microsoft Excel)
Education
GED -
Ozarks Technical Community College
Springfield, MO01-2015
Some College (No Degree) - Graphic Design
Ozarks Technical Community College
Springfield, MOSkills
- Customer Relationship Management (CRM)
- Proficient phone skills
- QuickBooks, accounting software, Microsoft, Excel
- Field Management Systems
- Remote Work (Self-Motivation, Organization, Discipline)
- Verbal and Written Communication
- Schedule Preparation
- Time Management
- Payment Processing
- Social Media Marketing
- Business Development
- Order Processing
- Product Sales and Upselling
- Inventory Tracking
Timeline
Office Manager /Service Dispatcher
Goff HVAC & Solar Energy
09.2016 - 10.2024
Cashier
Tj Maxx Dept Store
09.2016 - 12.2017
Manager
The Hawaiian Monkey Shaved Ice
GED -
Ozarks Technical Community College
Some College (No Degree) - Graphic Design
Ozarks Technical Community College
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