Christin Palmer
Roanoke,VA
Summary
Results-oriented Director of Operations bringing expertise in developing a Targeted Operating Model, workflow optimization/transformation and process improvement. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits.
Overview
14
14
years of professional experience
Work History
Director of Operations
Distillery Tech
01.2022 - Current
- Established operational guidelines and identified opportunities for improvement.
- Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
- Oversaw personnel by commending or initiating promotions, transfers and disciplinary measures.
- Set goals and expectations for direct reports using performance review process, holding staff accountable.
- Worked with management team to develop operational goals aligned with business strategy.
- Contributed to organizational strategic direction to improve products and services.
- Analyzed data across variety of sources to identify trends, patterns and areas of opportunity.
- Developed and actualized strategies to generate new revenues, drive productivity, efficiency, quality, service and cost-effective resource management.
- Implemented methods to increase profit, productivity, quality and service through proven management tactics.
- Delivered organizational leadership and established strategic plans to advance organizational mission and promote profitability.
- Served on committees and task forces to address administrative, policy and procedural matters.
- Developed strategies to improve and standardize sales, marketing and fulfillment operations.
- Streamlined all programs and processes to boost business and sales.
Manager Operations Architecture
Adecco
04.2021 - 12.2021
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Implemented policies and standard operating procedures and managed quality, delivery, and sales.
- Owner of Targeted Operating Model (TOM).
- End to End process optimization, technology standards, governance, and RACI.
- Examined problem-solving concepts, including quantitative methods, techniques and approaches to optimize organizational operations and facilitate decision-making.
- Drove solutions to predominant operations issues by identifying areas of deficiency and performing root-cause analysis.
- Devised business and technology strategies to create performance metrics, reporting and analysis systems in support of investigative operations.
- Support change management in segmenting and deploying innovative technologies as part of architecture roadmap.
- Design, development, implementation, and delivery of "The Lean Toolbox" for continues business improvement.
- Built upon established practice standards to improve operational performance and reduce costs.
Project Manager - Transition Team
Adecco
06.2020 - 04.2021
- Enhanced development and drove continuous improvement of project delivery process by providing strong program leadership
- Facilitate the definition of project scope, goals, baselines, tasks, and deliverables.
- Modified and reconstructed project plans to better align with organizational objectives.
- Assessed project risks and devised mitigation strategies to avoid potential roadblocks.
- Maintained vital business function throughout unexpected events and managed disaster recovery.
- Utilized forward-thinking approach for uncovering and solving stakeholder concerns and project issues.
- Converted existing business objectives into specific measurable, time-based goals and realistic action plans.
Regional Service Director
Adecco
05.2019 - 06.2020
- Drove delivery strategy and overall Client/Candidate management to locations within my region.
- Supported sales team members to drive growth and development.
- Manage activities related to client retention, recruitment, resource management, and order fulfillment.
- Perform colleague coaching/training related to service delivery and sales.
- Develop recruitment strategies.
- Coach Mangers on sales KPI's, financial results and performance to targets.
- Work with VP on performance plans and budgets as well as specific market strategies.
- Aid in training of current sales leaders where/when needed.
Area Director
Adecco
05.2018 - 05.2019
- Measured key performance indicators, tracking weekly and quarterly volume and revenue figures to meet targets.
- Identified prospects to foster growth for new business partnerships to build pipelines.
- Maintained strong leadership team by developing new supervisors from within and motivating success.
- Responsible for my area's sales plans, recruitment strategies, branch budget, P&L management, and cost control.
- Examined staff work to maintain conformance with company regulations.
- Developed and managed regional sales program and market operations.
- Penetrated new markets by investigating competitor products, services and trends.
Senior Branch Manager
Adecco
06.2015 - 05.2018
- Created and executed business plans designed to bring in new clients.
- Managed daily operations of branch, order fulfillment and customer service.
- Monitored financial performance and adjusted operations accordingly.
- Planned and implemented company initiatives to improve customer service.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products leading to a 21% sales growth year over year (2018/2017).
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Designed sales and service strategies to improve revenue and retention.
- Lead recruitment team on fulfillment and resource management.
Branch Manager
JFC Staffing Companies
05.2014 - 06.2015
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Managed recruiters and daily operations of Account Executive.
- Increased efficiency and drove branch revenue by optimizing daily operations resulting in a GM increase of 8% over budget.
- Internal training/mentoring for new staffing mangers and account executives as well as administrative staff.
- Chaired the candidate experience sub-committee.
Branch Manager
Mobile Mini, Inc.
03.2012 - 10.2013
- Supervision of fleet management and inventory levels.
- Develop effective ways to meet our customer's expectations and increasing gross margins.
- Overall supervision of branch operations to ensure profitability and efficiency.
- Monthly review of profit and loss statements and yearly budgets.
- Utilizing internal reporting tools to optimize branch financial performance.
Office Manager/Dispatch
Mobile Mini, Inc
07.2010 - 03.2012
- Timely and accurate completion of processes and reports such as: payroll, vender set up, invoicing, benefits enrollment, accident, and injury reporting.
- Human Resource function and paperwork for hiring, employee appraisals, drug testing and discipline.
- Oversight of safety program and OSHA compliance, conduct safety meetings and inspections.
- Conduct internal bi-annual pre-audit.
Skills
- Organizational Management
- Solutions Development
- Business Process Re-engineering
- Process Improvement Strategies
- Procedure Development
- Cost Reduction Strategies
- Business and Operations Management
- Productivity Improvement Specialist
- Troubleshooting and Problem Solving
- Data Analytics and Visualization
- Project Management
- Workforce Management
- Performance Management
- Strategic Business Planning
- Multi-site Operations
- Consultative Sales
- Market Growth
- Business Strategy Development
- Systems Design & Implementation
- Bullhorn ATS Administrator
- Salesforce Administrator
- Practice Lean Six Sigma
Platforms/Tools
- Salesforce
- Bullhorn
- ClickTime
- Power BI
- Sharepoint
- ADP
- HubSpot
Timeline
Director of Operations
Distillery Tech
01.2022 - Current
Manager Operations Architecture
Adecco
04.2021 - 12.2021
Project Manager - Transition Team
Adecco
06.2020 - 04.2021
Regional Service Director
Adecco
05.2019 - 06.2020
Area Director
Adecco
05.2018 - 05.2019
Senior Branch Manager
Adecco
06.2015 - 05.2018
Branch Manager
JFC Staffing Companies
05.2014 - 06.2015
Branch Manager
Mobile Mini, Inc.
03.2012 - 10.2013
Office Manager/Dispatch
Mobile Mini, Inc
07.2010 - 03.2012
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