Christin Polhill
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
Work History
Customer Service
Target
12.2021 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Receptionist
Eola Point Animal Hospital
05.2021 - 12.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
Pet Care Associate
PetSmart
05.2015 - 05.2021
- Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
Office Assistant
Sommers Carpet Care
01.2011 - 01.2015
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
- Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Education
Computer Science And Programming
Joliet Junior College
Joliet, IL01.2024
High School Diploma -
Yorkville High School
Yorkville, IL07.2013
Skills
- Proficient in communication
- Payroll and Budgeting
- Data Entry
- Telephone Etiquette
- Appointment Scheduling
- Decision-Making
- Multitasking and Organization
- Microsoft Office
Timeline
Customer Service
Target
12.2021 - Current
Receptionist
Eola Point Animal Hospital
05.2021 - 12.2021
Pet Care Associate
PetSmart
05.2015 - 05.2021
Office Assistant
Sommers Carpet Care
01.2011 - 01.2015
Computer Science And Programming
Joliet Junior College
High School Diploma -
Yorkville High School
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