Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Christin Reynolds

Suffolk,VA

Summary

Knowledgeable professional specializing in delivery of health education initiatives and programs. Dependable expert with proven ability to design health education campaigns and programs to raise awareness of health issues. Experienced in assessing need for health education and developing strategies to promote health and wellness. Skilled in teaching, mentoring and developing relationships with individuals to support health initiatives. Hardworking and passionate job seeker with strong organizational skills eager to expand skillset. Ready to help team achieve company goals. Detail-oriented with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

11
years of professional experience
1
Certification

Work History

The Joint Chiropractic

Lead Wellness Coordinator(office Manager)
07.2020 - Current

Job overview

  • Continually improved knowledge, skills, and performance based on feedback and self-identified professional developmental needs.
  • Promoted available resources and connected individuals with services.
  • Created pamphlets, videos and other health education materials to promote health awareness and preventive health practices.
  • Developed and implemented health education programs to help individuals and communities improve health and well-being.
  • Completed patient referrals to other medical specialists.
  • Ordered medical and laboratory supplies and equipment.
  • Entered and scanned patient history, current medical conditions and medications into novel EHR system.
  • Confirmed consistent and accurate medical recordkeeping practices.
  • Improved patient outcomes and delivery of care through improved clinical quality processes.
  • Collected payments and applied to patient accounts.
  • Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
  • Posted payments and collections on regular basis.
  • Filed and updated patient information and medical records.
  • Developed campaigns and specific marketing strategies for clients.
  • Identified appropriate marketing channels and target customers for campaigns.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Created and updated records and files to maintain document compliance.
  • Input data and processed system change to generate accurate reports.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.
  • Worked with manager and supervisor to plan and coordinate production schedules.
  • Created detailed calendars for staff members to support deadline management and milestone achievement.
  • Devised online scheduling resource to provide employees with real-time access to schedules and time-off requests.
  • Gained knowledge of company policies, protocols and processes.
  • Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
  • Assisted with onboarding of new employees by providing training and development resources.
  • Analyzed customer feedback to identify areas for improvement.
  • Assisted leadership teams with building shared beliefs and attitudes across organizational structures.
  • Organized integration of critical leadership competencies into existing workflows.
  • Maintained human resources regulatory compliance with local, state and federal laws.
  • Motivated employees through special events, incentive programs, and constructive feedback.
  • Operated and maintained applicant tracking and candidate management systems.
  • Reached out to qualified referral candidates to obtain applications.
  • Scheduled and conducted 5 interviews each week.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Advertised job opportunities on social media platforms and job boards.

IBEX Global

Lead Customer Service Representative
04.2018 - 01.2020

Job overview

  • Trained, oversaw, and mentored several new team members to strengthen performance and job expertise.
  • Responded to thousands of customer calls and emails to answer questions about products and services.
  • Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Planned schedules and workflows based on expected customer demands.
  • Reviewed associate performance to identify training needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Input data into spreadsheets and databases.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Utilized office management software to record and track customer information.

Massimo Zanetti

Warehouse Associate
04.2016 - 10.2018

Job overview

  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Checked packages and merchandise for damage and notified vendors.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Managed filing system, entered data and completed other clerical tasks.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.

Walmart

Customer Associate
08.2016 - 08.2018

Job overview

  • Engaged customers by greeting them, answering questions on products or services and asking questions to identify needs.
  • Issued credit or full refund for customer returns and reported on product defects or damages resulting from shipping process.
  • Recommended items to customers based on specific needs and explained features and benefits.
  • Assisted with price verifications and implemented adjustments for discounts or promotions.
  • Processed purchases and handled payment transactions using POS system.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Contributed to team objectives in fast-paced environment.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Planned schedules and workflows based on expected customer demands.
  • Reviewed associate performance to identify training needs.

Wendys Fast Food

Crew Member
10.2014 - 08.2016

Job overview

  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Assisted other team members to achieve goals.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Escalated problems or complaints to relevant supervisor or manager for resolution.
  • Accurately operated cash register to process customer payments.
  • Kept kitchen, counter and dining areas cleaned and sanitized.

Chic-Fil-A

Team Member
11.2012 - 07.2014

Job overview

  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Maintained productive, efficient approach to all tasks.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Practiced proper safety and sanitation standards.
  • Managed opening and closing shift kitchen tasks.
  • Trained and assisted new kitchen staff members.
  • Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
  • Prepared ingredients for menu items.
  • Cooked menu items according to specified instructions.

Education

Tidewater Medical Training
Hampton, VA

Associate of Science from Administrative Medical Billing And Coding
05.2024

Bassett High School
Bassett, VA

High School Diploma
05.2013

Skills

  • Human Resources Department Processes
  • Conflict Resolution
  • Customer Satisfaction
  • Office Operations
  • Data Entry
  • Planning and Coordination
  • Project Management
  • Data Transcription
  • Microsoft Office Software Proficiency
  • Critical Thinking
  • Organization and Time Management
  • Coordinate Events
  • Marketing Analytics

Timeline

Lead Wellness Coordinator(office Manager)

The Joint Chiropractic
07.2020 - Current

Lead Customer Service Representative

IBEX Global
04.2018 - 01.2020

Customer Associate

Walmart
08.2016 - 08.2018

Warehouse Associate

Massimo Zanetti
04.2016 - 10.2018

Crew Member

Wendys Fast Food
10.2014 - 08.2016

Team Member

Chic-Fil-A
11.2012 - 07.2014

Tidewater Medical Training

Associate of Science from Administrative Medical Billing And Coding

Bassett High School

High School Diploma

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Christin Reynolds